Customer Collections Assistant On Site
2 weeks ago
Benefits:
Competitive salary
Dental insurance
Health insurance
Paid time off
Vision insurance
Make outbound and take inbound calls from customers. Assists the Collections department in reaching customers as Insurance companies and ensuring that the calls are turned over to the correct terminals for resolution. Provide excellent customer service while handling incoming calls from external and internal customers with phone courtesy. Manage assigned accounts Collaborate with internal and external groups to resolve escalated customer issues and/or complaints when needed. Offer feedback and recommendations on any process improvements or training material
Requirements:
2+ year of Collections experience
Strong attention to detail
Resolution minded, ability to handle hard conversations with respect and courtesy
Standard computer skills
Office skills – Excel, Word
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