Customer Collections Assistant On Site

2 weeks ago


Clearwater, United States Emergency service Full time

Benefits:

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Make outbound and take inbound calls from customers. Assists the Collections department in reaching customers as Insurance companies and ensuring that the calls are turned over to the correct terminals for resolution. Provide excellent customer service while handling incoming calls from external and internal customers with phone courtesy. Manage assigned accounts Collaborate with internal and external groups to resolve escalated customer issues and/or complaints when needed. Offer feedback and recommendations on any process improvements or training material

Requirements:

2+ year of Collections experience

Strong attention to detail

Resolution minded, ability to handle hard conversations with respect and courtesy

Standard computer skills

Office skills – Excel, Word



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