Customer Collections Assistant On Site

4 weeks ago


Clearwater, United States Institute of Inspection , Cleaning and Restoration Certification Full time
Benefits:
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Make outbound and take inbound calls from customers.
Assists the Collections department in reaching customers as Insurance companies and ensuring that the calls are turned over to the correct terminals for resolution.
Provide excellent customer service while handling incoming calls from external and internal customers with phone courtesy.
Manage assigned accounts
Collaborate with internal and external groups to resolve escalated customer issues and/or complaints when needed.
Offer feedback and recommendations on any process improvements or training material

Requirements:
  • 2+ year of Collections experience
  • Strong attention to detail
  • Resolution minded, ability to handle hard conversations with respect and courtesy
  • Standard computer skills
  • Office skills - Excel, Word


Compensation: $18.00 - $20.00 per hour

The IICRC is the Institute of Inspection Cleaning and Restoration Certification, a non-profit organization for the Inspection, Cleaning, and Restoration Industries. The IICRC, originally named the International Institute of Carpet and Upholstery Cleaning Inc. (IICUC), was founded in 1972 by Ed York. Since starting in 1972, the IICRC has evolved into a global organization with more than 49,000 active Certified Technicians and more than 6,500 Certified Firms around the world.

The IICRC is managed by its Board of Directors, which is composed of 15 industry leaders elected by the IICRC's Shareholders. The Board of Directors' function is to represent the various interests of the applicants while leading the direction of the organization. The Board of Directors meets four times per year and is tasked with the responsibility of helping shape future policies of the organization and uphold the standards that help shape the industry.

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