IT Support Specialist

4 weeks ago


Auburn, United States North American Corporation of Illinois Full time
Position Overview

Assist the IT department in maintaining the company's computer systems, printers, computer hardware, and providing technical support to employees. Assists with the daily administration of a network/server environment. Installs upgrades, patches, and new applications and equipment. Supports and enforces a disaster recovery, security and backup and restore plan.

This position requires FT onsite work.

Responsibilities Include:
  • Completion of call center ticket for help desk call.
  • Monitor help desk calls throughout the day and prioritize/assign completion of tasks.
  • Maintain network operations as directed including: all PC software, hardware, security, firewall/VPN, phone system, upgrades & research, building security (key fob /keypad), copiers, printers, voicemail, and phone system.
  • Monitor / administer backups, reviewing logs, and running various other procedures.
  • Setting up and assigning user access to network shares & files.
  • Setting up and assigning user ERP & CRM security.
  • Meet weekly with the IT Director to monitor workload and update projects.
The ideal candidate will have:
  • The possession of a high school equivalency diploma, or equivalent work experience.
  • Demonstrate general math skills and the ability to read, understand, and follow oral and written communication from supervisor and co-workers.


This position offers a competitive starting salary and comprehensive benefits program.

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