Head Host

Found in: Lensa US P 2 C2 - 2 weeks ago

Kansas City, United States Alila Hotels Full time

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. Its important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France - Meet all VIP guest arrivals on behalf of management.

- Aware of all arrivals and departures FIT, groups and especially VIP guests and special attention guests.

- Coordinate with reservation regarding group check in, cancellation reservation on hand, etc.

- Authorize and coordinate VIP standards.

- Daily check any 6 pm arrival and outstanding departure.

- Prepare monthly reports, reviewing achievements and assessing improvements as well as reviewing guest statistical data.

- Ensure effective networking and communication with outside groups/agencies in order to inform them of room availability.

- Ensure all credit adjustment and rebates are correctly accounted and recorded.

- Ensure all master folios are checked before end of the shift.

- Prepare necessary room voucher and other information for following days business.

- Ensure night audit procedures are administrated efficiently and correctly according to hotel procedure and policy.

- Ensure room keys are checked and secure.

- Maintain a log of all odd or strange things that happened during the shift for Room Division Manager / Manager-on-Duty to review.

- Develop and maintain good relations with hotel guests.

- To be available in the lobby area during the absence of Lobby Hosts/Hostesses.

- Maintains and controls the use of luggage room to ensure complete accuracy.

- Instruct Bell Attendants of all hotel events, facilities and services and ensures they can provide this information to guests.

- Coordinate with communication hosts and ensure all in-coming calls and inquiries are handled promptly.

- Ensures guests luggage, letters, faxes and messages are delivered and collected as required.

- Oversees the lobby area both on ground floor and leel 41, reporting defects i.e. cleanliness, furniture, flower/plants etc.

- Ensure that all incoming messages are handed and delivered to the guests immediately.

- Represent the management especially during the Night Time.

- Understand the role in case of Emergency such as Fire, Bomb Threat, Flood, etc.

- Controls the Head Host House Bank.

- Responsible for in-room Deposit Box and Safe Deposit box at the Front Desk.

- Handle other duties given by the Room Division Manager.

- Coordinate with Guest Service Hosts / Hotel Limousine Service Provider to ensure the transportation bookings are handled correctly.

- Check Front Office team members grooming on a daily basis and ensure that it is according to Alila standards

- Conducts FO shift / departmental briefings and brief on the event of the day as well as VIP arrival and departure.

**Qualifications**

- Minimum SPM certification required

- Experience in similar position or one position lower

- Possesses people skills by approaching challenges / mistakes in a professional and objective manner

- Possesses relevant administrative skills

- Has a confident personality

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