Information Technology Help Desk

4 weeks ago


Kansas City, United States OSTechnical Full time

Entry Level Technical Support - Tier 1

Onsite working in Kansas City, MO

We are looking for a computer enthusiast looking for career growth in the IT space working with an exciting company

Experience needed:

-Basic IT knowledge

-Excellent Customer Service skills

Job Responsibilities:

-Answering, evaluating, and prioritizing incoming calls, emails, and ticket requests.

-Guiding users through diagnostic procedures to determine the root cause of issues.

-Managing all employee logins, approvals, emails, and general access provisions.

-Logging, tracking calls and maintaining accurate service records utilizing company ticketing system.

-Communicating and interfacing with escalation teams to ensure prompt resolution of issues.

-Enthusiastic about changing technology trends.

Education:

-High School Diploma

If interested, email your resume to sarias@


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