Help Desk Specialist

2 weeks ago


Carson City, United States Acro Service Corp Full time

HELP DESK SERVICE SPECIALIST 2


Local Candidates

75% onsite and 25% remote


RESPONSIBILITIES

Responsible for providing first-level support for fiber, network, and systems issues by answering, responding, and solving customer’s technical requests in a non-scripted environment or elevating tickets to the appropriate team members for further action.


Writing customer communications, processes, and other customer-facing documentation.


Proactively monitor, analyze, and troubleshoot information technology issues and own, follow-up, and drive problem resolution.

Work within an Agile environment.

QUALIFICATIONS

Solid knowledge of Service Desk and Customer Support center operations.

Minimum of two (2) years’ hands-on experience troubleshooting various hardware and software products, including, but not limited to: desktops, laptop/tablets, printers, Microsoft Windows, Microsoft Office products, Microsoft Active Directory, wired LAN/WAN, VPN, antivirus, remote access technologies, and mobile devices.

An Associate’s degree in an Information Technology related field.

Have a proactive nature with the ability to solve problems.


Be able to work on multiple projects, activities, and tasks, simultaneously.

Have excellent customer service, interpersonal, and communication skills, including the ability to explain technical information to customers, as needed, to effectively train/advise them on information technology issues.

The ideal candidate should have one or more of the following certifications:


CompTIA A+, CompTIA Network+, CompTIA Security +

MCSA: Windows 10

MCSE: Desktop Infrastructure

HDI – CSR

ITIL

Udemy IT Help Desk Professional


  • Help Desk Specialist

    2 weeks ago


    Carson City, United States Acro Full time

    HELP DESK SERVICE SPECIALIST 2Local Candidates75% onsite and 25% remoteRESPONSIBILITIESResponsible for providing first-level support for fiber, network, and systems issues by answering, responding, and solving customer's technical requests in a non-scripted environment or elevating tickets to the appropriate team members for further action.Writing customer...

  • IT Help Desk

    2 weeks ago


    Union City, United States Ambassador Resources Full time

    Ambassador Resources is working with a client located in Hudson County, NJ looking to bring on an IT Help Desk to join their team! In this role, The IT Application Help Desk will play a vital role in the daily responsibilities of the IT department. They are tasked with providing our users with technical support for any IT-related matter such as issues...


  • Traverse City, Michigan, United States Advanced Computer Solutions Full time

    About the IT Help Desk Technician PositionWe are looking for a qualified Helpdesk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on underlying technical issues and offer advice to solve them.An excellent Helpdesk Technician must have sufficient technical knowledge and be able to communicate effectively...


  • Culver City, United States Didi Hirsch Mental Health Full time

    Maintains a high level of customer service. Assists staff, help desk technicians, and administrators with problem resolution and special tasks. Documents problems, resolutions, and procedures in knowledgebase. Provides second level, advanced troubles Technician, Help Desk, Technical Support, Computer Tech, Help, Mental Health, Business Services


  • Platte City, United States Platte County R-3 School District Full time

    Position Type: Summer Positions/Summer Technology Asst - Help Desk (Seasonal) Date Posted: 5/7/2024 Location: Technology Department Minumum of 30 hours per week High School Diploma required Miscellaneous Pay Schedule: $13.00/hr Attachment(s): Summer Technology Assistant - Help Desk-job description


  • Platte City, United States Platte County R-3 School District Full time

    Position Type: Summer Positions/Summer Technology Asst - Help Desk (Seasonal) Date Posted: 5/7/2024 Location: Technology Department Minumum of 30 hours per week High School Diploma required Miscellaneous Pay Schedule: $13.00/hr Attachment(s): Summer Technology Assistant - Help Desk-job description


  • Jefferson City, United States Huber & Associates Full time

    Job DescriptionJob DescriptionSUMMARYThe NOC / Help Desk Specialist will work with a team and independently in our Network Operations Center to support our clients in the public and private sector.The Specialist will serve as a first line of support to quickly and professionally resolve client support request. They will work with a team and independently to...

  • Help Desk Technician

    2 weeks ago


    Salt Lake City, United States Creative Financial Staffing Full time

    Seeking Help Desk Technician (on-site) - Salt Lake City, UT Why take a Help Desk Technician role with this company? Satellite location for nation-wide manufacture of food storage containers - gain additional Office 365 experience while contributing to a tight-knit group Great guidance and virtual remote support available on-call Immediate start - full time...


  • Salt Lake City, United States Creative Financial Staffing Full time

    Seeking Help Desk Technician (on-site) - Salt Lake City, UT Why take a Help Desk Technician role with this company? Satellite location for nation-wide manufacture of food storage containers - gain additional Office 365 experience while contributing to a tight-knit group Great guidance and virtual remote support available on-call Immediate start - full time...


  • Jersey City, United States BelovED Community & Empowerment Academy Charter Sc Full time

    Job Summary: At BelovED Community Charter Schools, we are seeking a passionate and dedicated Help Desk Technician to join our team. As a Help Desk Technician, you will have the opportunity to make a meaningful impact on the education experience of our students and staff by providing technical support and ensuring the smooth operation of our educational...

  • Help Desk Technician

    2 weeks ago


    Jersey City, United States BelovED Community & Empowerment Academy Charter Schools Full time

    Job DescriptionJob DescriptionJob Summary:At BelovED Community Charter Schools, we are seeking a passionate and dedicated Help Desk Technician to join our team. As a Help Desk Technician, you will have the opportunity to make a meaningful impact on the education experience of our students and staff by providing technical support and ensuring the smooth...


  • Culver City, United States Didi Hirsch Mental Health Services Full time

    **Help Desk Technician II (Sepulveda)**: This position is on-site. The pay range for this position is between $27.30 - $35.00 hourly. **_ About Didi Hirsch_** Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention...


  • Carson City, United States Nevada Retina Associates Full time

    Job DescriptionJob DescriptionSalary: $19-$20 per hourNevada Retina Associates is seeking an enthusiastic and energetic Front Desk Receptionist for our Carson City office. Ophthalmic/Optical or medical/dental office experience is preferred. We are looking for a hard working person who is dependable, punctual, and has excellent customer service and patient...


  • Culver City, United States Didi Hirsch Mental Health Services Full time

    Help Desk Technician II (Sepulveda)This position is on-site. The pay range for this position is between $27.30 - $35.00 hourly.About Didi HirschDidi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a...


  • Culver City, United States Didi Hirsch Mental Health Services Full time

    Help Desk Technician II (Sepulveda)This position is on-site. The pay range for this position is between $27.30 - $35.00 hourly.About Didi HirschDidi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a...


  • Jersey City, New Jersey, United States BelovED Community & Empowerment Academy Charter Schools Full time

    Job Summary: At BelovED Community Charter Schools, we are seeking a passionate and dedicated Help Desk Technician to join our team. As a Help Desk Technician, you will have the opportunity to make a meaningful impact on the education experience of our students and staff by providing technical support and ensuring the smooth operation of our educational...


  • Culver City, United States Bayview Hunters Point Foundation for Community Improvement Full time

    Help Desk Technician II (Sepulveda Information Technology) This position is on site. The pay range for this position is between $27.30 - $30.33 hourly. About Didi Hirsch Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide...

  • Help Desk Analyst I

    1 month ago


    Kansas City, United States Talentporte Full time

    Job DescriptionJob Descriptionnotes Job Description Candidate will be required to PAY FOR THEIR PARKING while working on-site. Candidates should be located within 30-45 minute commute for this position. MAJORLY REMOTE POSITIONUnder general supervision, act as first contact for any computer, application or system-related problems and be able to provide...


  • Kansas City, United States b3 Consulting Full time

    Service Desk Analyst: This is a full-time position and an opportunity to gain full exposure to the Service Desk environment through triaging tickets, resolving basic issues and setting up computer / IT equipment. You'll need excellent troubleshooting skills to pinpoint problems and help resolve any technical issues that arise. Description: As a Service Desk...


  • Kansas City, United States b3 Consulting Full time

    Service Desk Analyst: This is a full-time position and an opportunity to gain full exposure to the Service Desk environment through triaging tickets, resolving basic issues and setting up computer / IT equipment. You'll need excellent troubleshooting skills to pinpoint problems and help resolve any technical issues that arise. Description: As a Service Desk...