Information Technology Help Desk
3 weeks ago
Entry Level Technical Support - Tier 1
Onsite working in Kansas City, MO
We are looking for a computer enthusiast looking for career growth in the IT space working with an exciting company
Experience needed:
-Basic IT knowledge
-Excellent Customer Service skills
Job Responsibilities:
-Answering, evaluating, and prioritizing incoming calls, emails, and ticket requests.
-Guiding users through diagnostic procedures to determine the root cause of issues.
-Managing all employee logins, approvals, emails, and general access provisions.
-Logging, tracking calls and maintaining accurate service records utilizing company ticketing system.
-Communicating and interfacing with escalation teams to ensure prompt resolution of issues.
-Enthusiastic about changing technology trends.
Education:
-High School Diploma
If interested, email your resume to sarias@ostechnical.com
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