Technical Support Analyst

4 weeks ago

Kissimmee, United States La Rosa Holdings Corp. (Nasdaq: LRHC) Full time

Join our dedicated technology team at La Rosa Realty and play a crucial role in providing support to our end-users, facilitating their access to applications, and resolving their issues promptly. We seek a proactive and detail-oriented professional who thrives in a dynamic, fast-paced environment. Our team is committed to delivering exceptional support and solutions to our users, with a strong emphasis on communication and effective problem-solving.

This role demands a solid foundation in operations and customer support. A basic understanding of the real estate industry is a plus. Familiarity with Agile Scrum at Scale, and related frameworks is also highly beneficial. The ideal candidate will act as a liaison between end users and our technical development team, ensuring that application issues are understood and resolved effectively.

Responsibilities include:

  • User Interaction and Problem Resolution - Work directly with end users to understand and resolve application issues, ensuring clarity in problem descriptions and solutions.
  • Onboarding- Manage onboard requests to ensure all internal and external users are onboarded properly.
  • Effective Communication -Demonstrate excellent communication skills, providing clear, concise updates to both IT team members and business users, ensuring that all parties understand issue statuses and resolutions.
  • Internal IT Support -Enhance the internal IT knowledge base by documenting frequent issues and resolutions, thereby streamlining problem-solving efforts for recurring challenges.
  • High-Paced Environment Adaptability- Efficiently manage multiple tasks and priorities in a demanding work environment, ensuring timely and accurate issue resolution.
  • Team Collaboration - Collaborate effectively within a team, sharing knowledge and learning from peers to improve overall team performance and problem-resolution efficiency.
  • Education/Training- Manage and perform educational training for internal and external users.

Requirements:

  • Educational Background - bachelor's degree in computer science, Information Technology, or a related field.
  • Experience- 1-2 years of customer service and support experience.
  • Analytical and Problem-Solving Skills - Exceptional ability to analyze, troubleshoot, and resolve complex problems.
  • Communication Skills - Outstanding communication and interpersonal skills, capable of effectively navigating between technical and non-technical domains.
  • Multitasking Skills - Ability to handle multiple priorities in a fast-paced environment without compromising on the quality of work.

Local candidates only. No relocation or sponsorship is available.

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