Service Desk Analyst II

4 weeks ago

Lake Mary, United States MHI Full time
Mitsubishi Power Americas, Inc. in Lake Mary, FL is looking for a Service Desk Analyst II.

ESSENTIAL DUTIES & RESPONSIBILITIES
  • Excellent verbal communication skills with the ability to communicate effectively with technical and non-technical team members at all levels in the organization.
  • Exercise critical thinking, analysis and troubleshooting to resolve highly complex issues.
  • Provide excellent direct support for executives upon notification, including after-hours.
  • Accurately record, update and document requests utilizing the service desk software.
  • Utilize a collaborative, solutions-oriented approach, with effective communication skills and demonstrated ability to foster teamwork.
  • Identifying and interfacing with all key stakeholders in a professional manner.
  • Assists with the software and hardware asset lifecycle from acquisition to disposal.
  • Install and configure new or reimaged IT equipment and update/order inventory accordingly.
  • Assist and orient new hires with initial usage of IT systems as well as training team members on IT processes and/or end-user software.
  • Troubleshoot and administers laptops, desktops, applications, printers, copiers, fax machines, telephones, monitors, and other IT equipment as required.
  • Support and/or Lead project work as required by leadership, such as performing tasks, updating project schedule with status and reporting issues, etc.
  • Takes ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams when necessary.
  • Supports local site file servers and applications. May support remote sites as required.
  • Ability to create documentation such as, but not limited to: SOPs, How To's and Process Training, etc.
  • Contribute to building a positive team spirit and ONETEAM culture while embodying the Team Values daily.
  • Protect confidential information by not communicating, disclosing to, or using for benefit of third parties.
  • Perform other related duties, as directed by IT Leadership team.
Other Duties & Responsibilities
  • Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and/or Human Resources.
  • Participate in proactive team efforts to achieve departmental and company goals.
  • Contribute to building a positive team spirit.
  • Communicate effectively with subordinates and management at all levels.
  • Protect confidential information by not communicating, disclosing to, or using for benefit of third parties.
  • Comply with all company policies and procedures.
  • Always maintain the highest degree of honesty and integrity.
Knowledge, Skills, & Education
  • Education and/or Experience: Bachelor's degree (BS) from four-year college or university; in a filed related to technology, such as Computer Science, Management of Information Systems, Software Engineering or Cyber Security. At least five (5) years related experience or equivalent combination of education and experience. Includes progressive IT experience.
  • Any Special Skills/Training/Certifications:
  • Advanced knowledge of Office 365 (Word, Excel, PowerPoint, SharePoint, Visio, and Project) is required.
  • Advanced knowledge of Tanium, Endpoint Manager is required.
  • Intermediate knowledge of infrastructure, networking and cloud (Azure) environments, is preferred.
  • Intermediate knowledge of SAP, CRM (Dynamics), Windchill, SharePoint SPO, MS Project, or experience with other Project Management software, is preferred.
  • Communication Skills: Excellent verbal and written communication skills and highly developed interpersonal skills. Ability to write business correspondence, present information, and respond to questions from stakeholders.
  • Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.
Why Should You Apply?
  • Excellent Benefits (Medical, Dental, Vision & 401K Matching)
  • Excellent growth and advancement opportunities
  • Tuition reimbursement and on-the-job training
  • Paid vacation, sick time, and holidays
  • Committed to quality product and services
  • Great working environment and culture
  • Employee Appreciation Programs and Events


Mitsubishi is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity. Therefore, all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally recognized protected basis under applicable law, are strongly encouraged to apply.

  • Service Desk Analyst

    4 days ago

    Lake Mary, United States Mastech Digital Full time

    We are seeking a dedicated and skilled Service Desk Analyst II (SD II) Specialist to join our client's IT team. The ideal candidate will provide comprehensive IT support, including troubleshooting, onboarding, and imaging services. Additionally, this role will offer specialized support to C-Suite executives and handle phone support, configuration, and...

  • Service Desk Analyst

    3 days ago

    Lake Mary, United States Mastech Digital Full time

    We are seeking a dedicated and skilled Service Desk Analyst II (SD II) Specialist to join our client's IT team. The ideal candidate will provide comprehensive IT support, including troubleshooting, onboarding, and imaging services. Additionally, this role will offer specialized support to C-Suite executives and handle phone support, configuration, and...

  • Tech Analyst II

    3 weeks ago

    Salt Lake, Utah, United States HCA Healthcare Full time

    Description IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Tech Analyst II opening with St. Marks Hospital today and find out what it truly means to be a part of the HCA Healthcare team.BenefitsSt. Marks Hospital, offers a total rewards package that supports the health, life, career...

  • Tech Analyst II

    1 day ago

    Salt Lake, Utah, United States HCA Healthcare Full time

    Description IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Tech Analyst II opening with St. Marks Hospital today and find out what it truly means to be a part of the HCA Healthcare team.BenefitsSt. Marks Hospital, offers a total rewards package that supports the health, life, career...

  • Analyst, OTC Derivatives Valuations II

    3 weeks ago

    Lake Mary, United States Hispanic Technology Executive Council Full time

    ~Analyst, OTC Derivatives Valuations II~ (hybrid) Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the bank...

  • Analyst, OTC Derivatives Valuation II

    4 weeks ago

    Lake Mary, United States Hispanic Technology Executive Council Full time

    ~Analyst, OTC Derivatives Valuations II~ (hybrid) Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the...

  • Analyst, OTC Derivatives Valuations II

    3 weeks ago

    Lake Mary, United States BNY Mellon Full time

    Overview ~Analyst, OTC Derivatives Valuations II~ (hybrid) Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration....

  • Vice President, Trading Services Ii

    2 days ago

    Lake Mary, United States BNY Mellon Full time

    Overview Vice President, Trading Services II Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank...

  • Sales Administration Analyst

    2 weeks ago

    Lake Mary, Florida, United States The Cigna Group Full time

    POSITION SUMMARYThe Sales Administration Analyst applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas. The Sales Administration Analyst may also serve as primary contact and liaison between one or more major customers, Service Centers, among other functional areas. As a Sales...

  • Sales Administration Analyst

    2 days ago

    Lake Mary, Florida, United States The Cigna Group Full time

    POSITION SUMMARYThe Sales Administration Analyst applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas. The Sales Administration Analyst may also serve as primary contact and liaison between one or more major customers, Service Centers, among other functional areas. As a Sales...

  • Service Desk Analyst

    2 weeks ago

    Salt Lake City, United States Stefanini Full time

    Stefanini Group is hiring!Stefanini is looking for Service Desk Analyst in Salt Lake City, UT (100% Onsite work)For quick Apply, please reach out to Rahul Kumar- call: / email: to W2 Candidates only! This role requires ~1 weekend a month availability. WEEKLY Schedules Monday to Friday6:00AM to 2:30PM9:30AM to 6:00PM WEEKEND Schedules Monday/Tuesday and...

  • Claims Examiner II

    2 hours ago

    Lake Mary, United States ATHENS ADMINISTRATORS Full time

    ATHENS POSITION DETAILS Position Title: Claims Examiner II – PIP & PD Department: Property & Casualty Reports To: Claims Supervisor P&C FLSA Status: Exempt in all states but CA Job Grade: 11 Career Ladder Next step in progression could include Senior Claims Examiner ATHENS ADMINISTRATORS Explore the Athens Administrators difference: We have been...

  • Help Desk Specialist II

    3 weeks ago

    Moses Lake, United States Nuvodia Full time

    Base Pay Range: $0.00 - $0.00 Job Description: The Help Desk Specialist II is a Full-Time, Temporary position working on site Monday-Friday, 8am-5pm at Moses Lake Community Health Center, in Moses Lake, WA. Pay Range: $19.53-$31.37 Summary: As the initial phone contact for clients, help desk employee collects detailed information and prioritizes service...

  • Help Desk Specialist II

    2 weeks ago

    Moses Lake, United States Nuvodia Full time

    Base Pay Range: $0.00 - $0.00 Job Description: The Help Desk Specialist II is a Part-Time, Temporary position working on site at Moses Lake Community Health Center, in Moses Lake, WA. Pay Range: $19.53-$31.37 Summary: As the initial phone contact for clients, help desk employee collects detailed information and prioritizes service requests in order to...

  • Help Desk Specialist II

    1 day ago

    Moses Lake, United States Nuvodia Full time

    Base Pay Range: $0.00 - $0.00 Job Description: The Help Desk Specialist II is a Part-Time, Temporary position working on site at Moses Lake Community Health Center, in Moses Lake, WA. Pay Range: $19.53-$31.37 Summary: As the initial phone contact for clients, help desk employee collects detailed information and prioritizes service requests in order to...

  • Front Desk Agent

    2 weeks ago

    Lake Mary, United States MCR Hotels Full time

    Front Desk Agent Hampton Inn & Suites Lake Mary At Colonial Townpark, 850 Village Oark Lane, Lake Mary, Florida, United States of America Req #6723 Monday, May 20, 2024 The Front Desk Agent at the Hampton Inn & Suites Lake Mary at Colonial Townpark is responsible for providing overall positive guest experience while managing the customer-facing...

  • Front Desk Associate

    2 weeks ago

    Lake Mary, United States Scenthound Full time

    Benefits: Employee discounts Free uniforms Opportunity for advancement Training & development Perks and Benefits: Direct career growth path to Management positions (Ass. Manager, Manager) and additional options Sales bonuses Discounts About the Position: The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while...

  • Front Desk Associate

    1 week ago

    Lake Mary, United States Scenthound SODO Orlando, FL Full time

    Job DescriptionJob DescriptionBenefits:Employee discountsFree uniformsOpportunity for advancementTraining & developmentPerks and Benefits:Direct career growth path to Management positions (Ass. Manager, Manager) and additional optionsSales bonusesDiscountsAbout the Position:The Sales & Front Desk Associate is a key position at Scenthound, focused on selling...

  • Front Desk Receptionist

    2 weeks ago

    Lake Mary, United States Serenity Healthcare, LLC Full time

    Front Desk Receptionist Location: Lake Mary, FL Are you someone who enjoys connecting with clients/customers? Then this opportunity is for you! Serenity is seeking a Front Desk Receptionist for our Lake Mary, FL office; to join our team and drive success within our clinic. The position is customer-focused, requiring excellent communication and interpersonal...

  • Front Desk Receptionist

    3 weeks ago

    Lake Mary, United States Serenity Healthcare, LLC Full time

    Front Desk Receptionist Location: Lake Mary, FL Are you someone who enjoys connecting with clients/customers? Then this opportunity is for you! Serenity is seeking a Front Desk Receptionist for our Lake Mary, FL office; to join our team and drive success within our clinic. The position is customer-focused, requiring excellent communication and interpersonal...