Service Desk Analyst
2 weeks ago
Stefanini Group is hiringStefanini is looking for Service Desk Analyst in Salt Lake City, UT (100% Onsite work)For quick Apply, please reach out to Rahul Kumar- call: / email: to W2 Candidates only This role requires ~1 weekend a month availability. WEEKLY Schedules Monday to Friday6:00AM to 2:30PM9:30AM to 6:00PM WEEKEND Schedules Monday/Tuesday and Saturday/Sunday 4 days at 10 hours per day:6:00AM to 4:30PM8:30AM to 7:00PM This role requires 100% onsite availability. 5 days in the office. Must be client-focused with ability to provide white-glove treatment to our clients.Must have the understanding and sense of urgency to address and resolve issues as quickly and accurately as possible.Address client requests and issues via phone or email.Provide world class quality of service to our clients throughout the resolution process.Engage engineering teams and product owners to assist with troubleshooting as needed.Perform "cradle to grave' ownership of all issues by providing timely updates to clients and by constantly following up with escalation teams until the issue is resolved.Demonstrate excellent ticket hygiene by selecting appropriate product categories, keeping detailed ticket notes, managing ticket backlog, etc.Maintain effective documentation by regularly reviewing and updating knowledgebase content.Take a proactive approach in analyzing current practices to identify areas for improvement and make suggestions for more efficient and strategic solutions.Be willing to learn and develop subject matter expertise in the systems and products we support, such as Messaging (Exchange, etc.), Zoom, SharePoint, Mac, Unix, Voice, Mobile and others.
Minimum 2 years of experience working in the technical support field in an enterprise environment, preferably with phone support experience.Solid technical knowledge, troubleshooting skills and support experience with the following:ZoomMicrosoft Windows platform (Windows 7, 10)Networking, LAN, WAN, corporate enterprise domain infrastructure environmentWindows desktop and server operating systemMicrosoft Active DirectoryMicrosoft OutlookGood understanding of the Microsoft Office products such as Word, Excel, and Power Point.Basic conceptual knowledge of Citrix/VMware/VDI/Virtualization.Ability to perform Mobile OS (iOS/Android) application troubleshooting.Team player mentality, collaborative, self-learner and self-motivated.Good understanding of English and good communication skills is a must.Strong customer service skills and focus on ownership throughout the resolution process.Flexibility to occasionally work any 24x7 shift to accommodate BCP or other business impacting events.For our Asia language support team, hours of operation would match with region of support based on language spoken.High School Diploma Required Preferred Qualifications:The use of software-based web conferencing programs such as Lync, Skype, WebEx, Zoom.Experience operating and troubleshooting on a variety of multimedia /audiovisual hardware and software for at least 2 years. Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives. Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers. About Stefanini Group:The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.
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Service Desk Analyst
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Service Desk Analyst I
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Kansas City, United States b3 Consulting Full timeService Desk Analyst: This is a full-time position and an opportunity to gain full exposure to the Service Desk environment through triaging tickets, resolving basic issues and setting up computer / IT equipment. You'll need excellent troubleshooting skills to pinpoint problems and help resolve any technical issues that arise. Description: As a Service Desk...
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Service Desk Analyst
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Redwood City, United States TEKsystems Full timeDescription: Seeking a Service Desk Analyst to join our team. We primarily answer calls and address tickets from the various departments for a variety of University IT supported services. We pride ourselves on providing excellent customer service to all of our clients. If you are experienced in customer service, can stay calm under pressure, and are a...
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Service Desk Analyst
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Texas City, United States SWBC Full timeSWBC is seeking a talented individual to provide internal and external support to SWBC employees, contractors, and customers for problem resolution and technical assistance with issues related to computer systems, hardware, and software; effectively respond to calls and inquiries within our ticketing system (ServiceNow); performs first-level diagnosis and...
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Service Desk Agent
1 month ago
Salt Lake, Utah, United States Unisys Full timeWe Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve...
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Service Desk Agent
2 months ago
Salt Lake, Utah, United States Unisys Full timeWe Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve...
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Service Desk Agent
1 month ago
Salt Lake, Utah, United States Unisys Full timeWe Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve...
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Sr Tech Analyst
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Salt Lake City, United States St. Mark's Hospital Full timeDescription Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Sr Tech Analyst today with St. Mark's Hospital. Benefits St. Mark's Hospital, offers a total rewards package that supports the health, life, career...
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Service Desk Analyst
1 month ago
Salt Lake City, United States SGA Full timeJob DescriptionJob DescriptionHigh School Diploma RequiredMinimum 2 years of experience working in the technical support field in an enterprise environment, preferably with phone support experience.Solid technical knowledge, troubleshooting skills and support experience with the following:ZoomMicrosoft Windows platform (Windows 7, 10)Networking, LAN, WAN,...
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Service Desk Agent
6 days ago
Salt Lake, Utah, United States Unisys Corporation Full timeWhat success looks like in this role: 1st Level telephone and other media contact support .Strive for a high level of first contact resolution. * Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.Accurately document calls and...
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Manager, IT Service Desk
7 days ago
Salt Lake City, United States Western Governors University Full timeThe salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.At WGU, it is not typical for an individual to be hired at or near the top of the range for...
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Service Desk Analyst Tier 2
2 weeks ago
Century City, United States iSpace, Inc Full timeTitle: Service Desk Tier 2Location: Los Angeles, CA (Hybrid - 4 days a week in office - except Friday's) Duration: 6-12 Months The Service Desk Tier 2 position encompasses global phone support and desk side support, hardware, and software installations, and is the first line of support for the client's customers. The person will also be required to provide...
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Service Desk Agent in SLC
2 months ago
Salt Lake, Utah, United States Unisys Full timeWe Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve...
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Service Desk Agent in SLC
2 weeks ago
Salt Lake, Utah, United States Unisys Full timeWe Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve...
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Entry Level Service Desk
3 weeks ago
Iowa City, United States C4 Technical Services Full timeEntry Service Desk Analyst Location: RemoteService Desk Analyst Summary: The Service Desk Analyst is a member of the Service Desk team. They are responsible for first level technical support of all supported applications. The will respond to user inquiries regarding incidents with applications, networks, platforms, and servers. In addition, they will answer...
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Service Desk Agent
3 weeks ago
Texas City, United States Diverse Lynx Full timeRole: Service Desk Agent Location : Palno, TX Requirements: Knowledge of Service Desk Roles and responsibilities. Minimum 2-3 years' experience in a Service Desk Analyst role / IT Support in a global organization. Flexible for rotational shifts (between 5am to 5pm CST)/ Flexibility in shifting schedule. Delivering customer service through multiple channels...
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Help Desk Technician
7 days ago
Salt Lake City, United States Thatcher Company Full timeHELP DESK TECHNICIAN Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. Main Job Duties and Responsibilities respond to requests for technical assistance in person, via phone, chat or email diagnose and resolve technical hardware and software issues...
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Help Desk Technician
6 days ago
Salt Lake City, United States Thatcher Company Full timeHELP DESK TECHNICIAN Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. Main Job Duties and Responsibilities respond to requests for technical assistance in person, via phone, chat or email diagnose and resolve technical hardware and software issues...
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Lead Help Desk Analyst
7 days ago
Jersey City, United States Think Consulting Full timeLead Helpdesk Analyst6 month contract to hireThink Consulting is seeking a Lead Helpdesk Analyst to join a leading organization for youth based in New York City- Hybrid. KEY RESPONSIBILITIES:Respond to and diagnose Level 1/Level 2 Technical Issues via phone, desk-side support, or remote-control technology.Provide executive office support and assure excellent...
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Lead Help Desk Analyst
6 days ago
Jersey City, United States Think Consulting Full timeLead Helpdesk Analyst6 month contract to hireThink Consulting is seeking a Lead Helpdesk Analyst to join a leading organization for youth based in New York City- Hybrid. KEY RESPONSIBILITIES:Respond to and diagnose Level 1/Level 2 Technical Issues via phone, desk-side support, or remote-control technology.Provide executive office support and assure excellent...
