Help Desk-Oracle

2 weeks ago


Virginia Beach, United States TriCom Technical Services Full time

Responsibilities

  • Provide Tier-1 Help Desk Support (triage) to users, resolving issues and escalating complex problems to the appropriate teams as necessary.
  • Handle Oracle access requirements including provisioning and maintaining user access according to established policies and procedures.
  • Troubleshoot and provide support for all Oracle related modules, ensuring timely resolution of issues and minimizing system downtime.
  • Develop and maintain training materials (SOPs) to enable end-users to utilize Oracle and related modules effectively.
  • Assist with creating documentation in Confluence including user tips and system updates to enhance user awareness for Oracle and related modules.
  • Generate regular reports from Jira on Help Desk performance including ticket volumes, resolution-times, and user feedback to identify trends and areas for improvement.

Requirements

  • U.S. Citizenship required.
  • Minimum of 2-years of Oracle Financials experience.
  • In-depth knowledge and experience with Oracle Financial modules, including but not limited to: Accounts Payable, Accounts Receivable, Procure-to-Pay, WMS (Warehouse Management System), and Order-to-Cash.
  • Strong analytical skills with proven data analysis, data verification, and problem-solving abilities.
  • Experience with SQL and PL/SQL.
  • Proven success providing Tier-1 Help Desk support including triaging issues, as well as managing and resolving tickets.
  • Ability to troubleshoot and resolve technical issues related to Oracle modules.
  • Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
  • Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.
  • Detail-oriented with a focus on accuracy and problem-solving.
  • Ability to work independently and collaboratively within a team environment.
  • Excellent communication, documentation, and interpersonal skills.
Help Desk-Oracle

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