Front Desk Supervisor Overnight
2 weeks ago
WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU JOIN OUR DREAM MAKER CULTURE ©
We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:
Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs
JOB OVERVIEW:
Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff.
REPORTS TO: Front Desk Manager.
SUPERVISES: Front Desk Agents, Bell/Door staff, PBX staff, Reservations staff and Concierge staff.
WORK ENVIRONMENT:
Front Desk and Back Office Areas, Guest Rooms and Public Areas.
KEY RELATIONSHIPS:
Internal: Staff in Front Desk, Bell/Door, Transportation, Concierge, Reservations, Front Desk Management, Hotel Assistant Managers, Catering & Sales, Food and Beverage, Accounting, Housekeeping, Executive Offices, Security and Engineering.
External: Hotel guests/visitors, Tour company representatives, Limousine service personnel, other hotels and vendors/suppliers.
QUALIFICATIONS Essential:- High school graduate or equivalent vocational training certificate, some college.
- Previous experience in cashiering.
- 2 years experience as a Front Desk Supervisor, preferably a style hotel.
- Fluency in English both verbal and non-verbal.
- Compute basic arithmetic.
- Familiarity with yield management and cost controls.
- Ability to:
- perform job functions with attention to detail, speed and accuracy.
- prioritize and organize.
- be a clear thinker, remaining calm and resolving problems using good judgment.
- follow directions thoroughly.
- understand guest’s service needs.
- work cohesively with co-workers as part of a team.
- work with minimal supervision.
- maintain confidentiality of guest information and pertinent hotel data.
- ascertain departmental training needs and provide such training.
- direct performance of staff and follow up with corrections when needed.
- Input and access information in the property management system/computers/point of sales system.
Desirable:
- College degree.
- Fluency in a second language, preferably .
- Certification in CPR.
- Previous supervisory experience.
- Ability to suggestively sell.
- Previous guest relations training.
- 1. Exert physical effort in transporting 20 pounds
- 2. Endure various physical movements throughout the work areas.
- 3. Remain in stationary position throughout work shift.
- 4. Satisfactorily communicate with guests, management and co-workers to their understanding.
-
Overnight Front Desk
2 weeks ago
Sunny Isles Beach, United States FirstService Full timeFirstService Residential provides full-service, professional association management services to more than 7,800 properties encompassing over 1.6 million residential units across 22 U.S. states and three provinces in Canada. What sets us apart? We are Front Desk, Residential, Overnight, Hotel, Property Management, Insurance
-
Front Desk Supervisor
2 weeks ago
Sunny Isles Beach, United States First Service Corporation Full timeOversees all Front Desk staff. Has the competency and intrapersonal skills to work independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets a Front Desk, Supervisor, Property Manager, Customer Service, Skills, Management, Property Management
-
Overnight Front Desk Agent
2 weeks ago
Myrtle Beach, United States Westgate Resorts & Spa Full timeAs an Overnight Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention Front Desk, Agent, Overnight, Customer Service, Reservations, Hotel
-
Front Desk Team Lead
2 weeks ago
Sunny Isles Beach, United States FirstService Full timeOf Role: Front Desk associates are the face of our service at the properties we support. These treasured associates consistently interact with both residents and guests, and as a result, develop meaningful relationships that enhance the quality of ou Team Lead, Front Desk, Hotel, Property Management, Lead
-
Overnight Front Desk Agent
2 weeks ago
Myrtle Beach, United States Westgate Resorts Full timeJob Description As an Overnight Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail contribute to the overall success of our establishment. Your responsibilities...
-
Front Desk Supervisor
2 weeks ago
Myrtle Beach, United States Westgate Resorts & Spa Full timeAs a Front Desk Supervisor, you are responsible for ensuring we provide the highest level of guest service and that our standards are met and always maintained. As the Front Desk Supervisor, you will provide: Leadership and Management: schedule and p Front Desk, Supervisor, Guest Service, Office Manager, Reservations, Hotel
-
Front Desk
2 weeks ago
Sunny Isles Beach, United States FirstService Corporation Full timeJob Overview: As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response...
-
Front Desk Supervisor
2 weeks ago
Long Beach, United States Highgate Hotels, Inc. Full timeThe Front Desk Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and welcome a Front Desk, Supervisor, Hotel, Operations
-
Overnight Front Desk Agent
2 weeks ago
Myrtle Beach, South Carolina, United States Westgate Resorts Full timeJob Description As an Overnight Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail contribute to the overall success of our establishment. Your responsibilities...
-
Front Desk
6 days ago
Sunny Isles Beach, United States FirstService Residential Full time**Job Overview:** As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision\. Possess strong communication, telephone, and customer service skills\. Be detailed oriented and able to multitask\. Meet and greet residents; checks guests and service providers in/out\. Able to understand and react to emergency...
-
Front Desk
6 days ago
Sunny Isles Beach, United States FirstService Corporation Full timeJob Overview: As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response...
-
Front Desk Supervisor
2 weeks ago
Miramar Beach, United States Highgate Hotels, Inc. Full timeThe Hotel Effie Front Office Supervisor is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Gree Front Desk, Office Supervisor, Supervisor, Hotel, Reservations, Operations
-
Front Desk Supervisor
2 weeks ago
Myrtle Beach, United States Westgate Resorts Full timeJob Description As a Front Desk Supervisor, you are responsible for ensuring we provide the highest level of guest service and that our standards are met and always maintained. As the Front Desk Supervisor, you will provide: * Leadership and Management: schedule and provide direction to the Front Office team members as required, ensuring seamless...
-
Front Desk Supervisor
3 weeks ago
Miami Beach, United States HEI Hotels & Resorts Full timeAssist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival Front Desk, Supervisor, Office Manager, Computer
-
Front Desk Supervisor
2 weeks ago
North Miami Beach, United States First Service Corporation Full timeThe front desk person works independently, and without direct supervision. Possesses strongcommunication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets residents; checks guests and service provider Front Desk, Supervisor, Customer Service, Hotel, Property Management, Skills
-
Front Office Manager
2 weeks ago
Sunny Isles Beach, United States Marriott Hotels & Resorts Full timeBonus Eligible Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/ Front Desk and Retail/ Gift Shop, as applicable. As a department head, directs and works with man Office Manager, Manager, Guest Service, Office, Operations, Customer Service, Hotel, Business Services
-
Front Desk Staff
4 weeks ago
Sunny Isles Beach, United States FirstService Residential Florida Full timeJob Overview: As a Front Desk Associate, youll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response...
-
Front Desk Staff
4 weeks ago
Sunny Isles, United States FirstService Residential Florida Full timeJob Overview: As a Front Desk Associate, you’ll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response...
-
Front Desk Staff
4 weeks ago
Sunny Isles, United States FirstService Residential Florida Full timeJob Overview: As a Front Desk Associate, you’ll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response...
-
Front Desk Supervisor
2 weeks ago
West Palm Beach, United States Pinnacle Hotel Management Full timeAssist in the overall operation of the Front Office area. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manne Front Desk, Supervisor, Operations, Management, Hotel