Overnight Front Desk Agent
2 weeks ago
Job Description
As an Overnight Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail contribute to the overall success of our establishment. Your responsibilities encompass a range of duties, all executed with a strong commitment to delivering exceptional customer service:
As an Overnight Front Desk Agent, you will:
* Greet guests warmly upon arrival, facilitating smooth check-in procedures.
* Efficiently register guests, ensuring accurate information and assigning suitable rooms.
* Issue room keys and provide necessary instructions to the guest.
* Manage telephone communications by transmitting and receiving messages professionally.
* Offer assistance with inquiries regarding hotel amenities, local attractions, and travel guidance.
* Maintain up-to-date records of room availability and guest accounts for efficient management.
* Handle billing procedures, including computing bills, collecting payments, and providing change.
* Take reservations and confirm bookings promptly and accurately.
* Record and post charges to guest ledgers, including room rates and additional services.
* Facilitate reservations for dining, transportation, entertainment, and tours as requested by guests.
* Conduct nightly bucket checks to ensure guest satisfaction and comfort.
* Demonstrate active listening skills and provide effective solutions to guests' concerns and issues.
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