Infosec Services Support Lead
2 weeks ago
Top 5 skillsets:
1. Operational knowledge of RSA Archer
2. SQL - Craft SQL scripts to aid in troubleshooting
3. Windows Server Administration
4. Powershell scripting
5. Enterprise Network troubleshooting skills
Key responsibilities will include primarily supporting the infrastructure of multiple RSA Archer environments. The remainder of time you would be coordinating with and assisting the Service Delivery team in troubleshooting and deploying developed solutions to our Archer Use Cases.
Responsible for the overall day to day management of Archer hardware and software.
Support the installation and management of the RSA Archer system; configure integrations and interactions between Archer and its various modules and with other information systems.
Manage, drive and coordinate planned maintenance activities
Partner with security and infrastructure teams to maintain system availability.
Assist the RSA Archer Development Team in troubleshooting and deploying packages to accommodate business requirements and/or design changes
Troubleshoot data feed integration, stakeholder notifications, and reporting requirements
Articulate technology issues/concerns that may emerge at any level of the technical stack, and from any component across the ecosystem, to technology leaders
Create scripts to support administration, maintenance, and operation tasks.
Troubleshoot user access related issues
Remain current on Archer tool and technology roadmap, features, and updates.
Monitors overall system performance, oversees daily operations of systems to ensure system availability, and may perform other duties as assigned.
To qualify for the role, you must have
5+ years of experience in an enterprise IT support role
4+ years of experience with RSA Archer
Experience with Windows Server administration
Capability to craft custom SQL scripts to assist in troubleshooting and gathering data
Several years experience working in a large global virtual environment
Strong communication skills - written and verbal
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