Platform Onboarding Support

2 weeks ago

Secaucus, United States GalaxE.Solutions Full time

What You Will Do:

- Own Clients Identity Integration Onboarding & Support process.
- Ability to provide technical troubleshooting to support multiple identity integrators.
- Experience using technical tools to monitor logs and examine web and app responses in efforts to resolve issues integrators may be experiencing.
- Monitor Slack channels used to support integrator questions and bugs.
- Construct Onboarding & Support documentation that will be distributed to integrators.
- Build and manage relationships with a diverse set of stakeholders, including product owners, product marketing, content, operations, sponsorship sales, commerce, external vendors, and executives.
- Working knowledge of developing QA test and troubleshooting plans and strategies for data/analytics.
- Attention to detail paired with a passion for delivering the best integration experience possible.

Skills and Experience You Will Need:
Required:

- 3+ years in digital product development for core platform and internal tooling with a proven track record of successful launches
- Experience with OAuth2.0/OIDC specs with some experience with authentication/authorization services.
- Working knowledge of developing QA test and troubleshooting plans and strategies for data/analytics.
- Technical troubleshooting techniques.
- Experience with any IDaaS providers (i.e., Akamai Identity Cloud, Okta, Auth-0, Ping Identity)
- Agile/Scrum experience and familiarity with JIRA and Confluence or similar tool sets.
- Knowledge and some working experience with Azure, AWS, and Google cloud products.
- Relevant experience within the sports media/streaming media industry

**Education**:

- Bachelor’s degree in computer science or related technical field.

Who We Are:
Since its founding, GalaxE has been dedicated to advancing the benefits of technology. As we continue that legacy and look to the future, a focus on business enablement through agile, cost-efficient, and effective integration of people, process, and technology anchors our success. We revolutionize change in the costs of doing business that transform companies and their ability to leap beyond the competition.

At GalaxE we value people and are committed to diversity and inclusion where our employees are made to feel comfortable and are encouraged to be authentic. We focus on cultivating both traditional IT and non-traditional, new collar, workers through our **Outsource to America®,** program.

We are always looking for passionate, entrepreneurial-minded innovators and disrupters; game-changers that take ownership of the work they produce and bring it each and every day. Working with like-minded team members you will get a chance to discover, develop, and use cutting-edge technologies to transform the way we deliver creative business solutions.

Sound like you? Join us and find out for yourself what it means for you, and your career, to be part of the GalaxE team. Let’s build something, together. **#WeAreGalaxE**
- Equal Opportunity Employer/Veterans/Disabled_

**Physical Requirements**:

- Prolonged periods of remaining stationary at a desk and working on a computer
- Must be able to lift to 15 lbs., as needed
- Must be able to work on-site (corporate/client offices), as needed (not applicable for 100% remote roles)
- Occasionally required to bend, kneel, crouch, and reach overhead.
- Hand-eye coordination necessary to operate computers and various pieces of office equipment.
- Specific vision abilities required include close vision, the ability to tolerate fluorescent lighting, and the ability to adjust focus.

Employees must be able to perform the physical requirements of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees requiring accommodations to perform the essential functions of their jobs, absent undue hardship.

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