Helpdesk Analyst II

2 weeks ago


Ontario, United States Ajinomoto Windsor, Inc. Full time
Position Summary

The Helpdesk Analyst (II) will perform first level technical support and service restoration for daily operations in a complex, distributed computing environment. The position will need to handle onsite and remote end-user support of a wide variety of systems and applications with a focus on monitoring the helpdesk queue and providing end-user support. The position reports to Manager of Change Control & IT services.

Position Essential Duties and Responsibilities
• Deploy and troubleshoot PC hardware, mobile devices, and network printers
• Imaging and troubleshooting of Microsoft Windows (10)
• Administer user groups and permissions in Microsoft Azure AD
• Prepare SCCM Deployment images and software updates on monthly basis
• Provide instruction and troubleshoot Microsoft Office
• Troubleshoot a wide variety of systems and applications
• Utilization of Active Directory for user management
• Working knowledge of Azure AD, Exchange Online, MFA Setup.
• Monitors helpdesk queue and uses it to track incident status and resolution
• Maintain system inventory
• Identifies tasks to be escalated and assigns to appropriate personnel
• Other tasks as assigned

Position Qualifications
• 4-5 years of experience preferred
• A+ and/or MCSA preferred
• Good communication skills (verbal and written)
• Ability to prioritize and execute tasks in high-pressure environment
• Willingness to travel
• Range of Pay $31.00 - $33.00 per hour.
• #INDONT
  • Helpdesk Analyst II

    16 hours ago


    Ontario, United States Ajinomoto Windsor, Inc. Full time

    Position Summary: The Helpdesk Analyst (II) will perform first level technical support and service restoration for daily operations in a complex, distributed computing environment. The position will need to handle onsite and remote end-user support of a wide variety of systems and applications with a focus on monitoring the helpdesk queue and providing...

  • Help Desk Analyst

    2 weeks ago


    Ontario, United States Insight Global Full time

    Title: Helpdesk Analyst II Company: SHI International Corp Location: Ontario, CA 91764Workplace: 5 days ONSITE Employment: 6 month contract to Hire (will be a permanent employee after 6 months)Interviews: 1 round interviewPay: $22-$30/HRThe Helpdesk Analyst (II) will perform first level technical support and service restoration for daily operations in a...

  • Help Desk Analyst

    2 weeks ago


    Ontario, United States Insight Global Full time

    Title: Helpdesk Analyst II Company: SHI International Corp Location: Ontario, CA 91764Workplace: 5 days ONSITE Employment: 6 month contract to Hire (will be a permanent employee after 6 months)Interviews: 1 round interviewPay: $22-$30/HRThe Helpdesk Analyst (II) will perform first level technical support and service restoration for daily operations in a...

  • Help Desk Analyst

    1 week ago


    Ontario, United States Insight Global Full time

    Required Skills and Experience *4-5 years of experience preferred· A+ and/or MCSA preferred· Good communication skills (verbal and written)· Ability to prioritize and execute tasks in high-pressure environment· Willingness to travelNice to Have Skills and ExperienceJob Description *The Helpdesk Analyst (II) will perform first level technical support and...

  • Help Desk Analyst

    1 week ago


    Ontario, United States Insight Global Full time

    Required Skills and Experience *4-5 years of experience preferred· A+ and/or MCSA preferred· Good communication skills (verbal and written)· Ability to prioritize and execute tasks in high-pressure environment· Willingness to travelNice to Have Skills and ExperienceJob Description *The Helpdesk Analyst (II) will perform first level technical support and...


  • Ontario, United States Diverse Lynx Full time

    This position will serve as the call center's first point of contact for providers seeking technical assistance over the phone or email. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Provide effective communication to the customers. Direct unresolved issues to the next level of support. Log and record issues and...

  • HRis Analyst Ii

    5 days ago


    Ontario, United States Heritage Grocers Group, LLC Full time

    At Heritage Grocers Group, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's more than that; it's smart and highly driven people united in purpose to serve one another. Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and...


  • Ontario, United States Chainalysis Inc. Full time

    The global financial ecosystem is changing. Revolutionary blockchain technology has unlocked the potential for people around the world to have more equal access to wealth and information. This transformation has begun with the mass global adoption of cryptocurrencies but like all new financial systems, it needs greater trust to realize its full potential and...


  • Ontario, United States Sol Engineering Services Llc Full time

    Job DescriptionJob DescriptionSOL Engineering Services, LLC is an engineering and technical services provider, with over 19 years of engineering and consulting experience. Our viability comes, in part, from utilizing the diverse backgrounds of the firm’s owners and the experiences of its team of approximately 100 engineers, scientists, technical subject...


  • Ontario, United States Sol Engineering Services Llc Full time

    Job DescriptionJob DescriptionSOL Engineering Services, LLC is an engineering and technical services provider, with over 19 years of engineering and consulting experience. Our viability comes, in part, from utilizing the diverse backgrounds of the firm’s owners and the experiences of its team of approximately 100 engineers, scientists, technical subject...