Helpdesk Analyst II
3 weeks ago
Position Summary:
The Helpdesk Analyst (II) will perform first level technical support and service restoration for daily operations in a complex, distributed computing environment. The position will need to handle onsite and remote end-user support of a wide variety of systems and applications with a focus on monitoring the helpdesk queue and providing end-user support. The position reports to Manager of Change Control & IT services.
Position Essential Duties and Responsibilities:Deploy and troubleshoot PC hardware, mobile devices, and network printers
Imaging and troubleshooting of Microsoft Windows (10)
Administer user groups and permissions in Microsoft Azure AD
Prepare SCCM Deployment images and software updates on monthly basis
Provide instruction and troubleshoot Microsoft Office
Troubleshoot a wide variety of systems and applications
Utilization of Active Directory for user management
Working knowledge of Azure AD, Exchange Online, MFA Setup.
Monitors helpdesk queue and uses it to track incident status and resolution
Maintain system inventory
Identifies tasks to be escalated and assigns to appropriate personnel
Other tasks as assigned
Position Qualifications:4-5 years of experience preferred
A+ and/or MCSA preferred
Good communication skills (verbal and written)
Ability to prioritize and execute tasks in high-pressure environment
Willingness to travel
Range of Pay $31.00 - $33.00 per hour.
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