Helpdesk Analyst II

3 weeks ago


Ontario, United States Ajinomoto Windsor, Inc. Full time

Position Summary:

The Helpdesk Analyst (II) will perform first level technical support and service restoration for daily operations in a complex, distributed computing environment. The position will need to handle onsite and remote end-user support of a wide variety of systems and applications with a focus on monitoring the helpdesk queue and providing end-user support. The position reports to Manager of Change Control & IT services.

Position Essential Duties and Responsibilities:

Deploy and troubleshoot PC hardware, mobile devices, and network printers

Imaging and troubleshooting of Microsoft Windows (10)

Administer user groups and permissions in Microsoft Azure AD

Prepare SCCM Deployment images and software updates on monthly basis

Provide instruction and troubleshoot Microsoft Office

Troubleshoot a wide variety of systems and applications

Utilization of Active Directory for user management

Working knowledge of Azure AD, Exchange Online, MFA Setup.

Monitors helpdesk queue and uses it to track incident status and resolution

Maintain system inventory

Identifies tasks to be escalated and assigns to appropriate personnel

Other tasks as assigned

Position Qualifications:

4-5 years of experience preferred

A+ and/or MCSA preferred

Good communication skills (verbal and written)

Ability to prioritize and execute tasks in high-pressure environment

Willingness to travel

Range of Pay $31.00 - $33.00 per hour.

#INDONT


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