Automotive Technical Support

4 weeks ago

Irving, United States Omega Holdings Inc Full time

Omega Holdings is a private equity-owned leading distributor of air conditioning and other high demand aftermarket components to a broad range of light- duty and heavy-duty vehicle end markets. Omega has created a unique, market leading platform in the automotive aftermarket with numerous opportunities to apply its repeatable playbook to grow both organically and through acquisition. With our product portfolio, dedication to quality, entrepreneurial setting, and competitive strength, we are a great place to build a lasting career.

The Tech Service Line individual will interact with the customers by addressing inquiries and resolving customer issues related to the installation, fitment, specifications for automotive parts.

Job Summary:

Answer customer questions and inquiries related to Automotive at the highest caliber possible.

Provide repair instructions to customers based on information provided by the customer.

Diagnose and provide clear advice on what the customer can do to resolve their problem.

Log information regarding the correspondence into the system in proper record keeping fashion.

Maintain composure and a positive attitude during difficult scenarios and conversations.

Duties/Responsibilities:

  • Directing advanced tech/order/product questions
  • Respond to customer calls, chats, emails, and text providing troubleshooting assistance.
  • Become proficient in the use of the ERP systems (our ordering and information computer programs), and other digital tools used to aid in supporting the customer.
  • Provide information learned from customers to our product team, continuing to strengthen the quality of the tools and solutions that we provide to the community.
  • Answering basic automotive tech support/order/product questions
  • Directing advanced tech/order/product questions
  • Develop technical expertise of Omega's wide range of automotive products.
  • Provide answers to customers questions via Q&As on our website, and other social platforms.
  • Add value through educating the customer on parts, recommended consumables and solving customer issues.

Required Skills/Abilities:

  • Excellent communication skills including active listening.
  • Service oriented and able to resolve customer grievances.
  • Proficient in Microsoft Suite, with the ability to learn more software.
  • Ability to multi-task in a fast-paced environment.
  • Multilingual would be an asset, but not required. Must be fluent in English.
  • Experience in Automotive diagnosis and repairs required.

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