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Technical Support

4 months ago

Irving, Texas, United States Flowserve Corporation Full time

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses, and governments globally.

Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve's culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve.

Role Summary: The Technical Support team member is accountable for technical review, execution, maintenance, and customer support. Adherence to standard procedures and timely completion of contract deliverables.

Responsibilities & Requirements:

  • Manage, deliver, and support IT initiatives that identify, design, implement creative business and technology solutions for business operations
  • Establish relationships with business users and engage in day-to-day interactions with business management, sponsorship, key business application owners and act as their trusted IT adviser
  • Support key business applications from conception to grave i.e. be responsible for product management (need identification), implementation, training, ongoing health & support and finally transition to newer technologies or landscape
  • Makes efforts to understand & learn business and technical and functional skills needed to do the job
  • Adherence to Flowserve policies and procedures
  • Other duties as assigned.

Required Skills:

  • BS or BA Degree in relevant field and 3-5 years relevant experience
  • Experience as an IT Business Analyst, Systems Analyst, Programmer, or in a related occupation
  • Excellent business engagement, organization, and communication skills
  • Experience supporting various IT systems and understanding issue resolution processes
  • Customer service attitude and must be adept at communicating with non-technical business personnel
  • Ability to learn quickly and work with agility.
  • Excellent documentation skills

Preferred Experience / Skills:

  • Participated in a full life-cycle application implementation experiences from requirements to production support
  • Demonstrated ability to work in a matrix team structure
  • Experience using 3rd party resolution tools such as Unisys

This is a hybrid role located in Irving, Tx

Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits