Desktop Support 2.5 Madison, WI

1 month ago

Madison, United States CapB InfoteK Full time

For one of our multiyear projects, we are looking for a Desktop Supporter (HelpDesk) out of Madison, WI.
Provides expert level technical assistance in support and preparation of desktop supported applications and hardware. Requires extensive knowledge of and experience with desktop technology including, but not limited to, desktop operating systems, desktop applications, desktop hardware, laptop systems, desktop printer support, PDAs, Black Berries, other supported wireless devices, and peripherals. This Title receives escalated level support issues from HelpDesk and Enterprise Support Center. Has 4-7 years of experience in Desktop Support. Familiar with standard concepts, practices, and procedures. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required.

Skills:
1)    Supporting porting phone numbers to Google Voice and troubleshooting any issues affiliated with that platform
a)    will be taught platform but expected to have ability to learn it
2)    Troubleshooting software issues such as viewing discovery, MS Office, or issues with email
3)    Troubleshooting hardware issues such as printers, laptops, audio, and monitors
4)    Fixing laptop network connectivity issues, remote desktop, and VPN issues
5)    Password resets
6)    Escalation of ‘tier 2’ issues to System Admins
7)    Taking phone calls and walking end-users through fixes and investigation of bugs
8)    Shipping laptops and equipment to remote locations or delivering
9)    Working with hardware vendors for warranty repairs
10)    Imaging and prepping laptops for deployment
11)    Other duties as assigned
12)    Must have driver’s license and 10% capability to travel around the State of Wisconsin

Must Have:
Advanced Problem Resolution Skills
Experience troubleshooting technology support issues
Experience working with equipment vendors and warranty policies
Image deployment for Windows and MacIntosh
Installation and Maintenance of PCs
Minimum 500 User and 15 Remote Sites Environment Support
Remote desktop support tools (RDP, SCCM, etc
Troubleshooting all hardware

  • LU- Desktop Support Specialist

    4 weeks ago

    Madison, United States Focused HR Solutions LLC Full time

    * * Candidate must be a CURRENT WI resident. No relocation allowed. This role is mostly remote within the State of Wisconsin but may require coming into the central office in Madison, WI on a monthly basis for implementations, meetings, etc. All remote work must be completed in the State of WI ** Our direct client has an opening for a Desktop Support...

  • Desktop Support

    2 months ago

    Madison, United States QSS Full time

    Job Title: Desktop Support Location: Madison, WI Duration: Contract **Responsibilities**: The technician will be in charge of repairing and maintaining thousands of desktops, laptops and other PC devices. They will also be installing new PC's and laptops to replace end of life cycle equipment. The technician will be doing those tasks while maintaining...

  • Desktop Support Technician

    1 month ago

    Madison, United States Vruksham Talent Group Full time

    Job Title: Senior Desktop Analyst Location: 3099 East Washington Avenue, Madison, Wisconsin 53704. Contract Client requires Desktop Support staff to maintain a working knowledge of our internal computer system. The technician will oversee repairing and maintaining thousands of desktops, laptops, and other PC devices. They will also be installing new...

  • Desktop Support Consultant LU 4-20

    3 weeks ago

    Madison, United States Focused HR Solutions Full time $26 - $35

    This job is 100% on site in at our Madison location of 201 W. Washington Ave., Madison, WI 53703.Our direct client has an opening for a Desktop Support consultant 91274.This position is for 12 months with an option of extension and is located in Madison, WI 53703.WE CAN WORK CORP TO CORP OR W2.If you are interested, please submit the following:YOUR CURRENT...

  • Desktop Support Consultant

    1 week ago

    Madison, United States Focused HR Solutions Full time $26 - $35

    This job is 100% on site in at our Madison location of 201 W. Washington Ave., Madison, WI 53703.Our direct client has an opening for a Desktop Support consultant 91274.This position is for 12 months with an option of extension and is located in Madison, WI 53703.WE CAN WORK CORP TO CORP OR W2.If you are interested, please submit the following:YOUR CURRENT...

  • Desktop Support

    4 weeks ago

    Madison, United States Syntricate Technologies Full time

    Job Title: Desktop Support Location: Madison, WI (Onsite)- Local Only Job Type: Contract- W2 (NO C2C) Rate: $30/hour on W2 Top Required Skills: Remote trouble shooting Customer service/interaction with users during device setup Imaging Devices Nice to Have Skills: Any AV integration experience is highly sought after. Must be able to work independently but in...

  • Desktop Support

    1 week ago

    Madison, United States Syntricate Technologies Full time

    Job Title: Desktop Support Location: Madison, WI (Onsite)- Local Only Job Type: Contract- W2 (NO C2C) Rate: $30/hour on W2 Top Required Skills: Remote trouble shooting Customer service/interaction with users during device setup Imaging Devices Nice to Have Skills: Any AV integration experience is highly sought after. Must be able to work independently but in...

  • Desktop Support Specialist

    2 months ago

    Madison, United States RightLogic Technologies Inc Full time

    Position: Desktop support Location: Hybrid (Madison WI) Duration: Long term Top Skills & Years of Experience: (minimum 2-3 years) Windows 11 Microsoft O365 InTune Apple and Android mobile phone support Nice to Have: Cherwell Scripting and automation Microsoft Teams/inTune.

  • Desktop Support Ii

    1 month ago

    Madison, United States Shoolin INC Full time

    **Role: Desktop Support** **Location: Madison, WI** **Duration: Contract** **Only W2** **Top Required Skills**: - Remote trouble shooting - Customer service/interaction with users during device setup - Imaging Devices **Nice to Have Skills**: - Any AV integration experience is highly sought after. - Must be able to work independently but in a team...

  • Desktop Support Specialist

    2 months ago

    Madison, United States RightLogic Technologies Inc Full time

    Position: Desktop support Location: Hybrid (Madison WI)Duration: Long term Top Skills & Years of Experience: (minimum 2-3 years)Windows 11Microsoft O365InTuneApple and Android mobile phone support Nice to Have:CherwellScripting and automationMicrosoft Teams/inTune.

  • Desktop Support Specialist

    2 months ago

    Madison, United States RightLogic Technologies Inc Full time

    Position: Desktop support Location: Hybrid (Madison WI)Duration: Long term Top Skills & Years of Experience: (minimum 2-3 years)Windows 11Microsoft O365InTuneApple and Android mobile phone support Nice to Have:CherwellScripting and automationMicrosoft Teams/inTune.

  • Desktop Support Specialist

    2 months ago

    Madison, United States RightLogic Technologies Inc Full time

    Position: Desktop support Location: Hybrid (Madison WI)Duration: Long term Top Skills & Years of Experience: (minimum 2-3 years)Windows 11Microsoft O365InTuneApple and Android mobile phone support Nice to Have:CherwellScripting and automationMicrosoft Teams/inTune.

  • Desktop Support II

    2 months ago

    Madison, United States Codeworks L.L.C Full time

    Job DescriptionJob DescriptionCodeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.Who We’re Looking For:We are seeking a talented and experienced Desktop Support II Technician to join our team in Madison, WI.Responsibilities:- Provide technical support to...

  • Desktop Support II

    1 week ago

    Madison, United States Codeworks L.L.C Full time

    Job DescriptionJob DescriptionCodeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.Who We’re Looking For:We are seeking a talented and experienced Desktop Support II Technician to join our team in Madison, WI.Responsibilities:- Provide technical support to...

  • Desktop Support Supervisor

    2 weeks ago

    Madison, United States State of Wisconsin Full time

    **Introduction**: The Department of Health Services (DHS), Division of Enterprise Services (DES), is recruiting to fill a Desktop Support Supervisor in the Bureau of Information Technology Services, (BITS). **Who are we**: DHS is one of the largest and most diverse state agencies in Wisconsin, with an annual budget of $15 billion and 6,700 employees. DHS...

  • Desktop Support IV

    1 week ago

    Madison, United States Computer Consultants International Full time

    JOB REQUIREMENTS: The Department of Corrections (DOC) requires Desktop Support staff to maintain a working knowledge of our internal computer system. The technician will be in charge of repairing and maintaining thousands of desktops, laptops and other PC devices. They will also be installing new PC's and laptops to replace end of life cycle equipment. The...

  • Help Desk

    4 days ago

    Madison, United States University of Wisconsin–Madison Full time

    **Job Summary**: Isn't it time for your next opportunity? Come join a team directly supporting the mission of an amazing organization with their minds and hearts set on caring for pets, who teach the newest doctors of veterinary medicine, set the bar high in quality of patient care, and perform groundbreaking research in everything from animal care to...

  • Information Technology Desktop Support

    1 month ago

    Madison, United States AE Business Solutions Full time

    AE Business Solutions is looking for Desktop Support for an onsite, long-term contract position with a client located in Madison, WI. Top Skills (3) & Years of Experience: (2+ years of experience required)Remote troubleshootingCustomer service/interaction with users during device setupImaging Devices Nice to Have:Any AV integration experience is highly...

  • Information Technology Desktop Support

    1 month ago

    Madison, United States AE Business Solutions Full time

    AE Business Solutions is looking for Desktop Support for an onsite, long-term contract position with a client located in Madison, WI. Top Skills (3) & Years of Experience: (2+ years of experience required)Remote troubleshootingCustomer service/interaction with users during device setupImaging Devices Nice to Have:Any AV integration experience is highly...

  • Desktop Support

    4 weeks ago

    Madison, United States Encore Consulting Services Full time

    Desktop Support (Must be a resident of Wisconsin)Madison, WI (onsite or hybrid)12+ months contract Position Overview: We are seeking a talented and customer-oriented Desktop Support Specialist to join our team. In this role, you will be the first point of contact for our customers seeking technical assistance and support. You will provide timely and...