Help Desk

4 weeks ago


Fort Lauderdale, United States Elite Pa Full time
Customer Care (AnswerLink)
  • Type - Temporary
  • Duration - Estimated for approximately 6 months (may end shorter or extend longer per Client request)
  • Rate - $17.83/hr (DOE)**no benefits, no paid time off, no holiday paid time off for temp duration.
  • Location - onsite - Sunrise, FL 33323
  • Start - Immediate
  • ** Pre-employment criminal screen, drug screen, completed degree/education verification and employment verifications are required to pass before clearing to start
Job Description:
  • Support both internal and external users with technical and application issues.
  • Monitor phones.
  • Provide first level assistance for defined problems and escalate tickets/calls as necessary.
  • Log tickets and escalate to product support.
  • Track calls and document problems.
  • Consult knowledge database to optimize resolutions and follow through on resolution with callers.
  • Answer, read and document information into tracking tickets.

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