IT Help Desk Manager

3 weeks ago


Fort Lauderdale, United States PDC Technologies Full time

Job Description

Job Description

The IT Helpdesk Manager is responsible for providing leadership for the IT helpdesk staff and operations. This individual is also responsible for IT customer satisfaction and desktop productivity of all PDC employees. They are the visionary leader responsible for ensuring that the IT Helpdesk organization is providing a consistent level of exceptional service. Please note this position is 100% onsite. No remote work is permitted. Essential Job Functions: Responsible for assuring users are provided efficient and timely first and second level support on a 24x7 basis Manages the Help Desk staff including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities Monitors problem management database and follows up with assigned personnel to ensure timely resolution of problems Invokes problem escalation procedures to coordinate recovery Isolates problem trends and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found Ensures that decisions made to improve the overall customer support of the Help Desk are continually carried through Coordinates training requirements of Help Desk personnel Contributes to departmental productivity and development objectives by participating in training programs Provides leadership by projecting a positive attitude, and providing learning incentives Solves problems and makes decisions on a daily basis relative to Help Desk responsibilities. Ensures that effective Help Desk representation takes place for the coordination of work processes and projects with other departments and divisions Management skills are required to successfully perform the planning, directing, reporting and administrative responsibilities of this position Demonstrated management and decision-making skills concerning Information Requirements: 10+ years of IT experience is required. 3+ years of management experience is required. Experience in managing and coaching system administrators and support analysts is required. Experience with help desk software preferred. Expertise in Microsoft Office, Microsoft Active directory, and operations management tools is preferred. Must have demonstrated ability to organize and manage distributed systems.

Company Description We here at PDC Technologies would describe our company culture as: - Detail oriented -- quality and precision focused - Outcome oriented -- results focused with strong performance culture - Stable -- traditional, stable, strong processes - Team oriented -- cooperative and collaborative

Company Description

We here at PDC Technologies would describe our company culture as:\r- Detail oriented -- quality and precision focused\r- Outcome oriented -- results focused with strong performance culture\r- Stable -- traditional, stable, strong processes\r- Team oriented -- cooperative and collaborative #J-18808-Ljbffr


  • IT Help Desk Manager

    3 weeks ago


    Fort Lauderdale, United States PDC Technologies Full time

    Job DescriptionJob DescriptionThe IT Helpdesk Manager is responsible for providing leadership for the IT helpdesk staff and operations. This individual is also responsible for IT customer satisfaction and desktop productivity of all PDC employees. They are the visionary leader responsible for ensuring that the IT Helpdesk organization is providing a...


  • Fort Lauderdale, United States Ghostpunch Games Full time

    Overview: The IT Help Desk Project Coordinator will be responsible for providing technical support and project management to employees within Ghostpunch Games. The role will encompass project management, troubleshooting, maintaining, and implementing a variety of IT systems and services. Collaborative work with other departments and keen attention to current...


  • Fort Eustis, United States By Light Professional IT Services Full time

    Overview The Army Training Support Center (ATSC) is located at Fort Eustis, Virginia and responsible for managing the Army Training Support Enterprise (TSE) providing oversight for many programs that enable the development, delivery, and sustainment of Training and Education (T&E) support capabilities worldwide.  By Light is looking for candidates to...


  • Fort Eustis, United States By Light Professional IT Services Full time

    Overview The Army Training Support Center (ATSC) is located at Fort Eustis, Virginia and responsible for managing the Army Training Support Enterprise (TSE) providing oversight for many programs that enable the development, delivery, and sustainment of Training and Education (T&E) support capabilities worldwide.  By Light is looking for candidates to...

  • Systems Analyst

    3 weeks ago


    Fort Lauderdale, United States I S T N INC Full time

    Job DescriptionJob DescriptionWe are seeking a Systems Analyst / Help Desk Analyst to join our team! You will analyze IT problems to improve computer systems. We are looking for a smart and motivated quick learner in a fast paced IT consulting firm.Responsibilities:​Being able to work on helpdesk trouble tickets and follow up on them (daily...

  • IT Help Desk

    1 week ago


    Fort Wayne, United States Lasting Change, Inc. Full time

    The IT Help Desk, maintain and support IT and information systems to meet the business needs of the organization. This role requires strong analytical skills and an understanding of Information Systems functions. The IT Help Desk will manage project tasks through all phases of project execution, deploy, maintain, and troubleshoot core business applications,...

  • IT Help Desk

    3 days ago


    Fort Wayne, United States Lasting Change, Inc. Full time

    The IT Help Desk, maintain and support IT and information systems to meet the business needs of the organization. This role requires strong analytical skills and an understanding of Information Systems functions. The IT Help Desk will manage project tasks through all phases of project execution, deploy, maintain, and troubleshoot core business applications,...


  • Fort Lauderdale, United States SNI Technology Full time

    OVERVIEW Sr. IT Support Services/Service Desk Manager is a technical management position responsible for daily/strategic planning, operation, administration, monitoring and maintenance of IT systems, networks, and enterprise applications. Candidate will also manage IT Command Center functions including: staff and developing Help Desk, NOC/Site Support team...


  • Fort Lauderdale, United States SNI Technology Full time

    OVERVIEW Sr. IT Support Services/Service Desk Manager is a technical management position responsible for daily/strategic planning, operation, administration, monitoring and maintenance of IT systems, networks, and enterprise applications. Candidate will also manage IT Command Center functions including: staff and developing Help Desk, NOC/Site Support team...

  • Front Desk Manager

    2 weeks ago


    Fort Lauderdale, United States First Service Corporation Full time

    The front desk person works independently, and without direct supervision. Possesses strongcommunication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets residents; checks guests and service provider Front Desk, Manager, Customer Service, Hotel, Property Management, Skills

  • Help Desk Technician

    3 weeks ago


    Fort Lauderdale, United States PDC Technologies Full time

    Job DescriptionJob DescriptionMinimum job requirements:Provide valuable service by offering a state-of-the-art customer support experience and high-quality technical assistance.Address customers professionally in any situation; ask questions to determine the nature of problems quickly; follow up with customers to ensure issue has been resolved.Answer,...


  • Fort Belvoir, United States Lawelawe Management Group LLC Full time

    The Help Desk Support Specialist will provide Tier II support and assistance to customers in resolving incidents, problems, and fulfilling service requests. The Help Desk team serves as the liaison between the IT team and the user community for service requests, change requests, and service disruptions.Duties:Provide Help Desk reports on the status of all...


  • Fort Lauderdale, United States TaxFam Full time

    Job DescriptionJob DescriptionSalary: $20 - $25 Hourly DOEWe are looking for a Front Desk Representative to be responsible for greeting clients and visitors to our office. You will be in charge of giving clients directions to various parts of the office, contacting employees regarding visitors, answering phones and taking messages, and sorting and...

  • Help Desk Technician

    4 weeks ago


    Fort Worth, United States System Soft Technologies Full time

    City of Fort WorthHelp Desk - Onsite Technician Zipper Building - Fort Worth, TX Contract - Can be extended. Title: IT Helpdesk Technician Description:Contractor will be performing technical support via phone. Understanding of Windows 2010/2011, Office 365, Adobe products, Cisco phones and WebEx, Basic Active Directory account management, and familiarity...

  • Help Desk Technician

    4 weeks ago


    Fort Worth, United States System Soft Technologies Full time

    City of Fort WorthHelp Desk - Onsite Technician Zipper Building - Fort Worth, TX Contract - Can be extended. Title: IT Helpdesk Technician Description:Contractor will be performing technical support via phone. Understanding of Windows 2010/2011, Office 365, Adobe products, Cisco phones and WebEx, Basic Active Directory account management, and familiarity...

  • Help Desk Technician

    3 weeks ago


    Fort Worth, United States System Soft Technologies Full time

    Job Summary:The City of Fort Worth is seeking a Help Desk Technician, contractor will be performing technical support via phone. Understanding of Windows 2010/2011, Office 365, Adobe products, Cisco phones and WebEx, Basic Active Directory account management, and familiarity with the processes of creating and fulfilling ITIL Incidents and Service...

  • Help Desk Technician

    3 weeks ago


    Fort Worth, United States System Soft Technologies Full time

    Job Summary:The City of Fort Worth is seeking a Help Desk Technician, contractor will be performing technical support via phone. Understanding of Windows 2010/2011, Office 365, Adobe products, Cisco phones and WebEx, Basic Active Directory account management, and familiarity with the processes of creating and fulfilling ITIL Incidents and Service...


  • Fort Myers, United States Florida Gulf Coast University Full time

    Job Summary The Help Desk Assistant will perform basic office duties, provide customer service, and support for the University. The University Help Desk is a part of Information Technology Services . Information Technology Services provides leadership and instills confidence through exceptional technology and assistance to our customers. Information...

  • Front Desk Assistant

    3 weeks ago


    Fort Lauderdale, United States FLORIDA ORTHOPEDICS & NEUROSURGERY LLC Full time

    Job DescriptionJob DescriptionThe front desk staff performs general clerical duties in support of patient services as directed by Office Manager. Answering phones, photocopying, faxing, typing, completing forms, taking messages and checking voice mail. Scan and enter all new patient information into electronic medical records system. Front desk staff...

  • Front Desk

    2 weeks ago


    Fort Lauderdale, United States First Service Corporation Full time

    - Demonstrates excellent customer service, communication and time management skills. - Monitors Emergency Response System. - Greets and directs Residents, guests and invitees. - Monitors and controls Electronic Security Control Systems. - Responds to Front Desk, Hotel, Property Management, Skills