Customer First Administrator
3 weeks ago
Details
Customer First Administrator
Duration: 6 Months
Location: Irvine, CA (100% onsite)
Description:
- This individual will be dealing with actual civil lawsuits and need to investigate customer's claims thoroughly.
- This individual will be responsible for managing and organizing documentation, doing regular follow ups, helping case managers and must have good understanding of California Lemon Law requirements.
- Initially this individual will be working on 10/20 cases a day however the volume of the cases will be increased with time. They will be making the case ready to take a decision.
Details:
Years of Experience:
- 3-5 years of experience
- Law Degree
- Paralegal experience/Legal Secretary experience
- Preparation and dissemination of lemon law acknowledgment letters.
- Request repair orders and sales documents from dealerships.
- Input repair history data and details (Sales Force/Guest Experience Platform GEP).
- Distribute customer cases to appropriate regional personnel.
- Assemble/Order documents for HQ and Legal department.
- Collaborate with dealer personnel, district managers, and field technical specialists.
- Strong written and oral communication.
- Organizational and time management skills.
- is a PLUS.
- Ability to maintain the strictest of confidentiality Added bonus if you have.
- Previous automotive call center or customer relations experience.
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