Host/Hostess A Chili's JV
4 weeks ago
Description
Summary:
The Host/Hostess is responsible for greeting guest(s) and seating them at an appropriate table before they are
introduced to their server. The Host/Hostess may perform a variety of other tasks within a restaurant
establishment which may include ringing up orders, refilling beverages, setting tables, and cleaning
eating/serving areas; performs all other responsibilities as directed by the business or as assigned by
management. This is a non-exempt position and typically reports to the Store Manager.
Essential Functions:
* Maintains consistent attention to the entrance of the restaurant and welcomes all guests with a smile
and appropriate greeting following HMSHost customer service standards
* Records customer reservations or seating times in a consistent manner providing the highest quality of
service to the customer at all times
* Maintains and updates restaurant seating charts
* Proper set up and maintenance of the Dining Room areas before serving
* Assists with maintaining sufficient stock of roll up silverware for the incoming shift
* Seats guests and advises them on menus and beverage choices based on required in-depth
knowledge
* Oversees the delivery and servicing of food and beverages
* Liaises between kitchen staff and floor staff to ensure the guests' experience meets concept/company
standards
* Performs the tasks of the cashier and/or bus person as required including cashing out guests checks to
speed up service
* Understands and follows HMSHost cash handling policies and procedures and maintain proper security
of cash at all times
* Patrols assigned station, refilling water and coffee, removing service items and condiments per
establishment procedures
* Performs other duties in a team effort during downtime which may include rolling silverware, expediting
food orders, washing dishes, preparing food for the To-go areas and properly cleaning and filling table
condiments (salt & pepper, sugar, napkins, ketchup and mustard bottles)
Requirements
Minimum Qualifications, Knowledge, Skills, and Work Environment:
* Customer service and cash handling experience preferred
* Excellent organization skills
* Ability to read and interpret restaurant's seating chart
* Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and
outgoing manner
* Ability to bend, twist, and stand to perform normal job functions
* Requires the ability to speak, read and comprehend instructions, short correspondence and policy
documents, as well as converse comfortably with customers
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