Host/Hostess

3 weeks ago


Newport Beach, United States Big Canyon Country Club Full time

Big Canyon Country Club is a private country club that fosters a culture focused on the growth and development of its team, all while providing the best in hospitality and experiences for its members and their families.

Host/Hostess

The Host/Hostess is responsible for welcoming all who enter the Restaurant, Members and Team Members alike. While assisting with reservations, providing information, and directing individuals, this position will need to display all aspects of hospitality.

Duties & Expectations

+ Welcoming our members by name and answering the phone in a courteous manner

+ Booking reservations for all outlets and responding to all inquiries in a timely manner

+ Providing members with sincere advice and obliging recommendations

+ Learning and promoting the club's services, events, facilities, and amenities and be able to direct guests accordingly

+ Monitoring the opening dining sections of the restaurant for empty and cleaned tables while managing the flow of members

+ Maintaining a stocked, tidy, and clean work area at all times

+ Assisting the service team with meal period resets and side work

+ Abiding by all laws pertaining to serving alcoholic beverages

+ Accurately charge members for To Go orders

+ Additional duties as assigned by Supervisor or Manager

Qualifications

Skills & Qualifications

+ Previous customer service experience required

+ Basic knowledge of service styles and etiquette such as appropriate table settings, the order of service, & wine service

+ Have knowledge of the food menu, daily specials, and wine menu

+ Mandatory to work on all holidays, weekends, nights, and day shifts as needed

+ Must be able to quickly learn and adapt to our POS System

+ Ability to multi-task in a fast paced, high-pressure environment

+ Ability to perform physical job duties such as carrying plates, moving small furniture, & carrying a full server tray

+ Prior club, fine dining, or hospitality experience preferred

+ Possess a professional and courteous demeanor when interacting with all departments and members


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