ServiceNow Technical Architect

2 weeks ago

Chicago, United States NR Consulting Full time

Job Description:
• The ServiceNow Technical Architect will serve as a cloud subject matter expert and trusted advisor providing technical support and architectural guidance to leadership, business partners and internal teams.
• The ServiceNow Technical Architect is responsible for advanced technology architecture, engineering, and administration. This role oversees all system related activities including the delivery of comprehensive strategies that enables ServiceNow ITSM. This role is also responsible for ensuring stability of platform, managing teams for delivering services and strategic initiatives on time with maximum quality.
• The ServiceNow Technical Architect accommodates the design, development, implementation, and delivery of critical services necessary to support ServiceNow platform. The ServiceNow Technical Architect will be overseeing and responsible for validating the program activities, ensuring the operational requirements are adhered to, as well as being a subject matter expert for ServiceNow modules for latest release
• Strategy & Planning 30%
• Solution Architecture and Development 30%
• Operational Management 40%
Responsibilities:
• ServiceNow architect responsible for overall health of Kirkland ServiceNow. Subject matter expert for ServiceNow modules such as CSM, ITOM, ITAM, WSD, CMDB, Discovery, Event management. Preferred to have good experience in SPM,APM , integration hub, Application Engine, and any new modules per latest release for ServiceNow.
• Identify automation opportunities and make recommendation for improvements to ITSM modules such as Incident Management, Problem Management, Change Management, Asset Management, CMDB and Service Catalog Requests.
• Support CMDB data model. Provide recommendation and roadmap to improve CMDB operations using the ServiceNow Discovery tool.
• Through documented procedures, identify defects/inefficiencies and make recommendations to streamline processes, improve service, and support expectations.
• Work with vendors to develop interface and integrations with other enterprise systems such as Identity Access Management, Enterprise Applications Monitoring Tools, Active Directory, Agile development tools such JIRA.
• ct as coordinator for ServiceNow's support site
• Provide technical guidance to multiple teams of business analysts, testers, and developers. Review system integration test plans, review design and code of developers. Guide the implementation of new functionality and modules in ServiceNow.
• ServiceNow SDLC backlog review and prioritization. Assist with roadmap planning.
• Continually advance the capabilities of ServiceNow, leading to greater usage, assist with defining business processes implemented by ServiceNow.
• Engage and manage stakeholders and vendors for the purposes of gathering feedback and offering guidance. Demonstrate leadership ability to back decisions with research and the "why, " and articulate several options, the pros and cons for each, and a recommendation.
Minimum qualifications:
• 5+ years' experience designing, executing, and supporting ServiceNow solutions.
• Experience in a broad set of technologies related to applications and IT infrastructure.
• Team player and experience with managing vendor teams.

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