ServiceNow Technical Architect

3 weeks ago

Chicago, United States Apex Systems Full time

ServiceNow Technical Architect (no C2C/1099 - the client is also unable to provide sponsorship for this role)

Duration: permanent, direct hire

Location: hybrid onsite in Chicago, IL (Tu-We-Th)


Apex Systems is supporting a financial services client in their ServiceNow implementation. This is a new, fresh implementation, and the Architect is ultimately accountable for the ServiceNow Platform. This role owns the overall platform strategic roadmap and rationalizes the demand for enterprise platform consumption. This person ensures platform team alignment with the business strategy, roadmap, and platform governance policies. They have ownership and oversight of the ServiceNow instances and the core platform. The Architect maximizes value by identifying additional business outcomes the platform allows and resides over design configuration decisions to ensure a seamless user experience that aligns with the platform design strategy.


The ServiceNow Architect is also responsible for the core configuration of the ServiceNow platform, safeguarding the architectural integrity of critical workflows such as IT Service Management (ITSM), IT Operations Management (ITOM), and HR Service Delivery (HRSD).


Job Responsibilities:

  • Lead product strategy to support Morningstar’s operational efficiency and employee experience goals. Help drive efficiency that sets Morningstar at the optimal level operational effectiveness to support our future growth.
  • Own the platform strategy in relation with ServiceNow product releases and enhancements.
  • Oversee major product releases, technical impact analysis, architecture reviews, and overall execution of the releases while assessing risk. Work closely with the development teams to determine changes required as a result of product releases, and plan update sets to address any collisions with new versions of the product.
  • Work closely with developers, product owners, and program managers to drive technical standards, OOB architecture, and overall platform simplicity and scalability principles.
  • Communicate product, priorities, and build consensus.
  • Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries.
  • Work with multiple teams to guide projects through development and bring high-quality products to life.
  • Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction.
  • Communicate complex problems into easily understood requirements and provide solutions.
  • Develop multi-mode communications that convey a clear understanding of the needs of different audiences.
  • Set architecture standards to drive the implementation of integrations between ServiceNow Integration Hub API’s and other Morningstar systems/applications.
  • Administer and maintain the ServiceNow platform for optimal performance including but not limited to monitoring, upgrades, and access.
  • Partner with Developers, Product Owners, and Business Systems Analyst to ensure that releases are successful and of high quality.
  • Ensures that documented development policies, procedures and best practices are followed


Qualifications:

  • 3-5 years of experience leading technical product ownership and/or system architecture with an emphasis in ServiceNow workflows.
  • At least 7 years of development experience within ServiceNow. Experience with ITSM, HRSD, ITOM, HAM, Discovery, CMDB, Integration Hub, Event Management, and/or Customer Service Management modules a big plus.
  • At least 3 years experience integrating ServiceNow with other systems via APIs and Integration Hub.
  • Knowledge of ServiceNow development tools such as workflow, flow designer, business rules, scripts, and Access Control List (ACL) rules.
  • Knowledge of business analysis processes and concepts.
  • Experience with Agile development processes and methodologies.
  • Experience working in a global setting.
  • Experience working with implementation partners and managed service providers.


Knowledge, Skills, Abilities, and Behavior Required:

  • Ability to successfully lead a team and drive the success of ServiceNow initiatives.
  • Proven ability to successfully work in a matrix team environment that presents significant change and tight timeframes.
  • Excellent communication skills (both written and verbal)
  • Strong interpersonal skills. Ability to build positive relationships with key stakeholders.
  • Strong analytical and problem-solving skills.
  • Ability to quickly learn new concepts and functionality as Morningstar expands our ServiceNow footprint.
  • Focus on quality and attention to detail.

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