Customer Experience Specialist
2 weeks ago
Farm Credit Services of America (FCSAmerica) is a great place to work. You see it in our people and the relationships they have with each other and our customers. Our passion and commitment to serving both rural America and each other is key to our success in the marketplace. That is why we seek highly motivated, positive-thinking people who foster honesty and integrity - the core values that guide how we work and treat others.
Seeking a facilitator of the customer journey through the loan process and all aspects of product delivery before, during and after the closing. As a Customer Experience Specialist, you will be the customer's point-of-contact, establishing strong relationships by providing exceptional levels of service and support. You will engage with customers, prospects, team members and visitors through phone, in-person, and digital channels. Responsible for monetary accounting activities, addressing customer inquiries, assisting with customer-facing technology and overall management of office operations. Accountable for application processing and coordination from the point of application through working with customers to obtain signatures.
Essential Duties & Responsibilities
Customer & Sales Assistance
- Responsible for accurately documenting customer interactions and seeing them through to resolution, including collaboration with teammates and escalation to internal resources when necessary. Proactively listen and identify customer needs. Generate referrals by promoting core products, services and digital tools. Additionally, teammate is responsible for training customers on customer-facing technology and promoting customer education events.
Monetary Activities
- Follow established protocols to prevent fraud and risk, ensuring appropriate authorization forms are signed, and document and process all monetary transactions such as payments and wire transfers. Responsible for addressing customer inquiries related to payments, interest, and account changes, as well as resolving overdrafts and past due accounts with the involvement of other teammates, if necessary.
Loan Application and Letter of Credit Processing and Coordination
- Coordinate new loan application needs from submission to obtaining signatures from customers. Enter applications into appropriate systems and work with officers to gather necessary financial, legal, and identification documentation. Responsible for renewal administration which includes requesting financial information from customers, submitting financials for input, and verifying customer-provided financials. Contact customers regarding renewal status and coordinate with other teammates to ensure documents are prepared.Office Operations:
- Responsible for tasks like managing invoices, maintaining office supplies, coordinating loan file record retention, providing administrative support to team leaders and teammates, validating vendor identification and work orders, coordinating facility service requests, and managing pooled vehicles by scheduling maintenance and repairs.
Office Operations:
- Responsible for tasks like managing invoices, maintaining office supplies, coordinating loan file record retention, providing administrative support to team leaders and teammates, validating vendor identification and work orders, coordinating facility service requests, and managing pooled vehicles by scheduling maintenance and repairs.
- Associate's Degree in Business, Finance or related majors or equivalent work experience preferred.
A minimum of two years' customer service experience or equivalent work experience.
About Us
FCSAmerica and Frontier Farm Credit are jointly managed financial cooperatives but are separately owned by their farmer and rancher customers. Our customer-owners are directly served by their local financial and crop insurance team.
FCSAmerica supports rural communities and agriculture in Iowa, Nebraska, South Dakota and Wyoming. Frontier Farm Credit supports eastern Kansas. Together, we provide credit, crop insurance and other financial services to more than 60,000 agricultural producers and agribusinesses.
It takes a lot of expertise to meet the needs of today's agricultural industry, and our combined 1,900 employees provide that in areas of lending, risk management, technology, marketing, customer and employee education.
We have job opportunities in Omaha, Nebraska, where FCSAmerica is headquartered, and 48 local offices across five states.
We take pride in serving every aspect of agriculture, from the young and beginning producer to some of the nation's largest and most complex agribusinesses.
-
Customer Experience Specialist
2 weeks ago
Newton, United States British Swim School Full timeCustomer Experience Specialist Part Time • Newton Benefits: Employee discounts Flexible schedule Opportunity for advancement Part-time Customer Experience Specialist $16-$17/hour, flexible schedule, paid birthdays off This is a position where you can enjoy a company culture connected to your purpose and values. This role manages the all-important...
-
Customer Experience Specialist
2 weeks ago
Newton, United States British Swim School Full timeCustomer Experience Specialist Part Time Newton Benefits: + Employee discounts + Flexible schedule + Opportunity for advancement Part-time Customer Experience Specialist $16-$17/hour, flexible schedule, paid birthdays off This is a position where you can enjoy a company culture connected to your purpose and values. This role manages the all-important first...
-
Customer Experience Specialist
1 week ago
Newton, United States Farm Credit Council Full timeFarm Credit Services of America (FCSAmerica) is a great place to work. You see it in our people and the relationships they have with each other and our customers. Our passion and commitment to serving both rural America and each other is key to our success in the marketplace. That is why we seek highly motivated, positive-thinking people who foster honesty...
-
Customer Experience Specialist
3 weeks ago
Newton, United States Farm Credit Council Full timeFarm Credit Services of America (FCSAmerica) is a great place to work. You see it in our people and the relationships they have with each other and our customers. Our passion and commitment to serving both rural America and each other is key to our success in the marketplace. That is why we seek highly motivated, positive-thinking people who foster honesty...
-
Customer Experience Specialist
7 days ago
Newton, United States Farm Credit Council Full timeFarm Credit Services of America (FCSAmerica) is a great place to work. You see it in our people and the relationships they have with each other and our customers. Our passion and commitment to serving both rural America and each other is key to our success in the marketplace. That is why we seek highly motivated, positive-thinking people who foster honesty...
-
Customer Experience Specialist
1 week ago
Newton Center, United States British Swim School of NewtonCanton Full timeJob DescriptionJob DescriptionBenefits:Employee discountsFlexible scheduleOpportunity for advancementPart-time Customer Experience Specialist $16-$17/hour, flexible schedule, paid birthdays off This is a position where you can enjoy a company culture connected to your purpose and values. This role manages the all-important first impression and then keeps it...
-
Customer Experience Specialist
3 weeks ago
Newton Center, United States British Swim School of NewtonCantonFranklin Full timeJob DescriptionJob DescriptionBenefits:Employee discountsFlexible scheduleOpportunity for advancementPart-time Customer Experience Specialist $16-$17/hour, flexible schedule, paid birthdays off This is a position where you can enjoy a company culture connected to your purpose and values. This role manages the all-important first impression and then keeps it...
-
Customer Service Representative
2 days ago
Newton, United States TEKsystems Full timeDescription: Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy of...
-
Recovery Specialist
2 days ago
Newton, United States THE CENTER FOR PREVENTION AND COUNSELING Full timeJob DescriptionJob DescriptionOn-call, Per-diem positions Provide non-clinical assistance and peer recovery support for people with substance use disorder that are either self-referred or referred from a local hospital or police department. Recovery Specialists are compensated to be on-call for a 12-hour shift (7AM-7PM and 7PM-7AM) and then provided...
-
Newton, United States Medix Full timeDepartment Coordinator and Administrative Specialist Roles Available! Overview:Department Coordinators play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Coordinators serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience,...
-
Housing Specialist
1 week ago
Newton, United States Project Self-Sufficiency Full timeFull-time housing development specialist with a passion for helping to alleviate the homeless crisis needed to spearhead fundraising, research, development, and procurement of affordable, permanent housing for individuals and families in need. The housing specialist's responsibilities include researching and accessing available funding streams, and liaising...
-
Housing Specialist
4 weeks ago
Newton, United States Project Self-Sufficiency Full timeFull-time housing development specialist with a passion for helping to alleviate the homeless crisis needed to spearhead fundraising, research, development, and procurement of affordable, permanent housing for individuals and families in need. The housing specialist's responsibilities include researching and accessing available funding streams, and liaising...
-
Procurement Specialist
2 weeks ago
Newton, United States MITTERA Full timeJob Type Full-time Description The Procurement Specialist will be responsible for purchasing raw materials, inventory control, ensuring food grade compliance, and backing up the CSR team and logistics department as needed. Essential Duties and Responsibilities Forecasts paper stock tonnage needs off production schedule, customer print schedules, & job...
-
QA Documentation Specialist
2 weeks ago
Newton, United States Rose International Full timeDate Posted: 05/17/2024 Hiring Organization: Rose International Position Number: 464270 Job Title: QA Documentation Specialist Job Location: Newton, MA, USA, 02466 Work Model: Onsite Shift: Shift 1; M-F (9:00 AM - 5:00 PM) Employment Type: Temporary Estimated Duration (In months): 3 Min Hourly Rate ($): 28.00 Max Hourly Rate ($): 28.00 ...
-
Front Office Specialist
1 hour ago
Newton, United States QuickVisit Full timeJob DescriptionJob DescriptionMedical Front Office SpecialistQuick Visit Urgent Care - Newton, IowaWe are seeking a PRN Front Office Specialist to become a part of our team working in the urgent care/primary care setting. Your main focus will be providing high-quality patient care as part of a healthcare team. You will work within the scope of the medical...
-
Recovery Specialist
6 days ago
Newton, United States Hillside Detox Full timeJob DescriptionJob DescriptionDESCRIPTION: To provide support to patients receiving services for withdrawal management and crisis stabilization, ensuring the highest level of respect, customer service and recovery-based behaviors.REPORTS TO: Recovery Specialist SupervisorDUTIES AND RESPONSIBILITY:● Maintain a safe and respectful environment at all times...
-
Chinese-Bilingual Internal Regional Specialist
1 month ago
Newton, United States TransGlobalTranspacific Financial Inc. Full timeJob DescriptionJob DescriptionLocations available: SoCal, NorCal, NV, WA, TX, NY, MA, PA, GA, IL, VA, and moreObjective As a Regional Internal Specialist, your primary objective is to provide unwavering support to our life insurance agents, the cornerstone of our client-centric approach to financial services. You will serve as their trusted resource,...
-
Employment Specialist
1 week ago
Newton, United States Project Self-Sufficiency Full timeFull-time professional needed to develop job opportunities in the community and work with at-risk individuals and families to break down the barriers to successful employment. - Responsibilities:_ - Work with local businesses, educational institutions, and organizations to develop employment opportunities in the community. - Manage and maintain information...
-
Housing Development Specialist
1 month ago
Newton, United States Project Self-Sufficiency Full timeJob DescriptionJob DescriptionFull-time housing development specialist with a passion for helping to alleviate the homeless crisis needed to spearhead fundraising, research, development, and procurement of affordable, permanent housing for individuals and families in need. The housing specialist's responsibilities include researching and accessing...
-
Environmental Group Project Specialist
2 days ago
Newton, United States BARCLAY WATER MANAGEMENT, INC Full timeJob DescriptionJob DescriptionDepartment: Sales – Environmental GroupPosition reports to: Director of Water Safety and ManagementClassification: ExemptRESPONSIBILITIES Provide technical and administrative support to Director of Water Safety and Management, Vice President Environmental Group, sales/service team and Barclay Water Management’s...