Genesys Voice Engineer
3 weeks ago
Location: Austin, TX (Onsite)
Type: Full Time
Need a composer routing/platform developer having good analytical and development skillset with flexibility to learn and adopt.
Job description:
- A Genesys Core and Voice engineer is responsible for the design, implementation, and maintenance of Genesys customer engagement solutions. Some specific responsibilities include:
- Design and configuration of Genesys Core and Voice components, including IVR, call routing, and call recording.
- Integration of Genesys Core and Voice solutions with other enterprise systems, such as CRM, ERP, and databases.
- Maintenance and troubleshooting of Genesys Core and Voice systems to ensure optimal performance and availability.
- Collaboration with cross-functional teams, including developers, network engineers, and customer support, to provide end-to-end customer engagement solutions.
- Management of Genesys upgrades, patches, and security updates to keep the systems up-to-date and secure.
- Development of custom scripts and applications to enhance the functionality of Genesys Core and Voice systems.
- Provision of technical support and training to end-users and other technical teams.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
-
Genesys Engineer
2 weeks ago
Austin, United States Diverse Lynx Full timeRole:Software Engineer - Composer Routing Developer Location: Austin, TX ( Onsite) Job Type: Full TimeJob Description: Need a composer routing/platform developer having good analytical and development skillset with flexibility to learn and adopt. A Genesys Core and Voice engineer is responsible for the design, implementation, and maintenance of Genesys...
-
Genesys Routing Composer Developer
4 weeks ago
Austin, United States PV Group Inc Full time**Roles and responsibilities**: - Hands on Experience in Genesys Routing Composer Development required - Experience in Service Level Routing and Priority Tuning - Able to Explain and strong knowledge in Multi-site Architecture **Location: Onsite Austin, TX** **Job Type**: Contract Pay: $60.00 - $65.00 per hour Expected hours: 40 per week Compensation...
-
Genesys QA
3 weeks ago
Austin, United States Pinnacle Group, Inc. Full timeNeed Consultant on W2Job Description:Client is seeking a highly skilled Test Engineer to join our team.The Test Engineer will work closely with the development team to identify test cases and develop automated test scripts to ensure that our software products meet the highest standards of quality.The ideal candidate will be responsible for designing,...
-
Genesys QA
3 weeks ago
Austin, United States Pinnacle Group, Inc. Full timeNeed Consultant on W2Job Description:Client is seeking a highly skilled Test Engineer to join our team.The Test Engineer will work closely with the development team to identify test cases and develop automated test scripts to ensure that our software products meet the highest standards of quality.The ideal candidate will be responsible for designing,...
-
POTS Voice Analyst, Remote
20 minutes ago
Austin, United States Vaco Full timeWe are seeking a Voice Analyst to join our 24/7/365 Network Operations Center. This Voice Analyst is responsible for provisioning and maintaining VoIP related products and serve as an escalation point of technical support for the company's national voice services platform. The Voice Analyst team is responsible for the remote support, installation, and upkeep...
-
IVR Testing
5 days ago
Austin, United States ACL Digital Full timeW2 Contract/ Looking for candidate residing near Austin, TX only Job Title: QA Analyst Level III Location: Austion, TX (Onsite) Job Description: Required Skills: Need 5+ years of exp. Genesys Cloud Testing IVR, Genesys Testing Cloud Exp. Responsibilities: Working experience validating various Contact Center components related to voice, email, and work...
-
IVR Testing
4 weeks ago
Austin, United States ACL Digital Full timeW2 Contract/ Looking for candidate residing near Austin, TX onlyJob Title: QA Analyst Level IIILocation: Austion, TX (Onsite)Job Description:Required Skills:Need 5+ years of exp. Genesys Cloud TestingIVR, Genesys TestingCloud Exp.Responsibilities:Working experience validating various Contact Center components related to voice, email, and work items channels...
-
IVR Testing
4 weeks ago
Austin, United States ACL Digital Full timeW2 Contract/ Looking for candidate residing near Austin, TX onlyJob Title: QA Analyst Level IIILocation: Austion, TX (Onsite)Job Description:Required Skills:Need 5+ years of exp. Genesys Cloud TestingIVR, Genesys TestingCloud Exp.Responsibilities:Working experience validating various Contact Center components related to voice, email, and work items channels...
-
IVR Testing
1 week ago
Austin, United States ACL Digital Full timeW2 Contract/ Looking for candidate residing near Austin, TX onlyJob Title: QA Analyst Level IIILocation: Austion, TX (Onsite)Job Description:Required Skills:Need 5+ years of exp. Genesys Cloud TestingIVR, Genesys TestingCloud Exp.Responsibilities:Working experience validating various Contact Center components related to voice, email, and work items channels...
-
Cloud Solutions Architect 3
19 hours ago
Austin, United States Vaachi Systems Inc. Full timeJob DescriptionJob DescriptionCloud Solutions Architect 3 (Hybrid 1 day onsite per week)Location: Austin, TXWork Type: W2 (No Benefits)Onsite: 1 day (Wednesdays)Remote: 4 days (Mon, Tue, Thurs, Fri)Duration: 3 Months (renewal 09/2024)Summary:This position will serve as the Cloud Solutions Architect III for HHSC state owned Genesys CX3 CCaaS Cloud solution....
-
CX NICE Configuration Specialist
1 week ago
Austin, United States Connect Tech+Talent Full timeCX Configuration SpecialistRemoteContractMUST HAVE SKILLS (Most Important):• Bachelor or Master of Science in Computer Science or Software Engineering• Five or more years of experience in Contact Center Services implementation and configuration• Expertise in NICE InContact CXone platform for contact center services• NICE inContact CXOne...
-
CX NICE Configuration Specialist
1 week ago
Austin, United States Connect Tech+Talent Full timeCX Configuration SpecialistRemoteContractMUST HAVE SKILLS (Most Important):• Bachelor or Master of Science in Computer Science or Software Engineering• Five or more years of experience in Contact Center Services implementation and configuration• Expertise in NICE InContact CXone platform for contact center services• NICE inContact CXOne...
-
DevOps Engineer
3 weeks ago
Austin, United States PTP Full timeJob DescriptionJob DescriptionPTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a DevOps Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as...
-
Applications Engineer
1 day ago
Austin, United States National Instruments Full timeJob Description Title: Application Engineer 3, Software Defined Radio, Aerospace/Defense Summary Applications Engineers demonstrate the highest level of technical aptitude and engineering skills as they ensure NI and customer success. This is a unique role that requires strong technical leadership, desire to work with people, and personal drive. Applications...
-
RF- Micro-Electronic Engineer
1 month ago
Austin, United States Quantic Wenzel Full timeDescription The RF Engineer- Microelectronic actively participates and works on existing oscillator products and technologies related to analog radio frequency and/or low phase noise designs. The engineer will be involved in identifying manufacturing problems and effect solutions for continuous product improvement and/or research component availability...
-
RF- Micro-Electronic Engineer
2 weeks ago
Austin, United States Wenzel Associates Inc Full timeThe RF Engineer- Microelectronic actively participates and works on existing oscillator products and technologies related to analog radio frequency and/or low phase noise designs. The engineer will be involved in identifying manufacturing problems and effect solutions for continuous product improvement and/or research component availability dealing with...
-
Associate Engineer
3 weeks ago
Austin, United States ConverseNow.ai Full timeWho We AreConverseNow is the leading voice AI platform for restaurants. Our virtual ordering assistants automate drive-thru and phone orders for a growing list of the world's leading restaurant brands. With cutting-edge technology and a passion for service, we sit at the intersection of tech, B2B SaaS and hospitality. Named to the Forbes AI 50 List, Built...
-
Need Web Accessibility Test Engineer
3 weeks ago
Austin, United States IT Vision Group Full timeJob DescriptionJob DescriptionTitle : Web Accessibility Test EngineerLocation: Multiple Locations - Day 1 onsiteDuration: 12 Months+ Job Description : Primary:· Immediate Joiners and Day 1 onsite at the mentioned USA GOOGLE Location (Austin, TX , Bothell, WA , Farmington Hills, MI , Mountain View, CA , Palo Alto, CA and San Jose, CA).Must...
-
Manufacturing Engineer
11 hours ago
Austin, United States AVIAT US INC Full timeJob Description Job Description Are you looking for an exciting opportunity working for a Global Technology Leader? At Aviat Networks we take great pride in hiring a workforce that is committed to supporting and strengthening our values and attributes. If you’re results oriented, customer centric, and an innovative thinker who also takes pride in personal...
-
Support Engineer
18 hours ago
Austin, United States SONAR Full timeSonar solves the trillion-dollar challenge of bad code. Sonar equips organizations to achieve and sustain a Clean Code state by empowering developers to write consistent, intentional, adaptable, and responsible code. Clean Code produces software that is maintainable, reliable, and secure, allowing development teams to spend less time fixing issues and more...