Customer Care Representative I

2 weeks ago


Tampa, United States Quest Diagnostics Incorporated Full time

Customer Care Representative I - Tampa, FL

Training Schedule: Monday - Friday, 9:00 AM - 5:30 PM EST; ONSITE in Tampa, FL (must be able to train onsite for the first 4 weeks)

Anticipated Start Date: Monday, June 10th

Remote position after successful training completion

Work Schedule: Tuesday -Saturday OR Sunday - Thursday | 8 hour shift between 9:00 am -9:00 pm ET with rotating weekends.

Demonstrates skill and passion to deliver an exceptional and consistent customer experience of aroutine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.

  • Supports assigned client group(s) performing routine complexity health related customer excellence activities.
  • Typically makes routine outbound, health related customer calls following set scripts, procedures.
  • Maintains complete customer/patient confidentiality for all health, personal and other customer information.
  • Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information.
  • Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.
  • Supports all client group(s) based on business needs.

QUALIFICATIONS

Required WorkExperience:

  • 1-year related customer service excellenceexperience.

Preferred Work Experience:

  • Health care and laboratory related experience.
  • Experience delivering customer service excellence and achieving productivity/accuracy/quality standards.

Physical and Mental Requirements:

  • Consistent exceptional customer service, accuracy and quality focus required.

Knowledge and Competencies:

Align to Quest Culture & How We Work:

  • CUSTOMER FIRST - We serve the needs of our patients and customers first and foremost.
  • CARE - We show each person they matter.
  • COLLABORATION - We commit teamwork - inside and outside of Quest.
  • CONTINUOUS IMPROVEMENT - We challenge ourselves to make each day better than the last.
  • CURIOUSITY - We ask vital questions in search of richer answers.
  • FOUNDATIONAL REQUIREMENTS: Good performance & productivity, good attendance, good conduct, good teamwork.

Skills:

  • Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI.
  • Continuous Improvement: Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital.


EDUCATION
High School Diploma or Equivalent(Required)

LICENSECERTIFICATIONS

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.



  • Tampa, United States Hot 2 Cold Inc Full time

    Job DescriptionJob DescriptionWorking with a high volume of incoming calls at our call center will keep your day as a customer service representative busy. Your major responsibilities will be to plan service appointments, provide other services, accept payments, talk about our maintenance agreement, and perform other administrative tasks. Our CSRs are the...


  • Tampa, United States Elevance Health, Inc. Full time

    The Agency Service Rep I is responsible for providing advanced customer service support to brokers selling company products via telephone or written communication. Primary duties may include, but are not limited to:Assists agents and brokers via tele Representative, Service, Customer Service, Retail, Healthcare, Broker


  • Tampa, United States Edenred Full time

    Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to...


  • Tampa, United States Straz Center for the Performing Arts Full time

    Job DescriptionJob DescriptionBe a Star at the Straz Center for the Performing Arts!The Customer Service Representative is responsible for creating a positive customer experience by providing clients with accurate Straz Center information, including performances, events, donor/development, parking, Patel Conservatory programs/events, and restaurants (onsite...


  • Tampa, United States Breg, Inc. Full time

    Job DescriptionJob DescriptionAre you looking for an exciting opportunity?We currently have a full-time opening for a Field Service Representative in Tampa, FL. If you are looking for a fast-paced environment where you can make a difference every day, then this is the opportunity for you! The right person to join our team...Demonstrates ownership and...


  • Tampa, United States ABC Appliances And Repair Services Full time

    We are looking for customer- oriented service representatives. Will act as a liaison, provide product/ service information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk....


  • Tampa, United States MaidPro Franchise, LLC Full time

    **Bilingual Customer Service Representative** *X* **Job Description** **MaidPro of Tampa** - a leader in the industry - is offering a full-time opportunity as a Customer Service Representative. As a fast pace company, this position is not your typical customer service environment. We are looking for an energetic professional with excellent multitasking...


  • Tampa, United States Circle K Full time

    Store 2700159: 1410 E Hillsborough Ave, Tampa, Florida 33604 **Availability - Shift/Days**: Flexible Availability **Customer Service Representative** We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. **As a Customer...


  • Tampa, United States Spectrio Full time

    Customer Service Representative Fully Remote Description **Primary Objective:** The Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. Theyre patient,...


  • Tampa, United States OneTouch Direct Full time

    Job DescriptionJob DescriptionInbound B2B Care and Customer Service RepresentativesGuaranteed base pay PLUS UNLIMITED WEEKLY Bonuses!!(ONSITE POSITION) 4902 W. Sligh Tampa 33634At OneTouch Direct we provide a positive culture-focused environment where we appreciate and recognize our top-performing people.Representatives will handle inbound calls for AT&T...


  • Tampa, United States OneTouch Direct Full time

    Inbound B2B Care and Customer Service RepresentativesGuaranteed base pay PLUS UNLIMITED WEEKLY Bonuses!! (ONSITE POSITION) 4902 W. Sligh Tampa 33634 At OneTouch Direct we provide a positive culture-focused environment where we appreciate and recognize our top-performing people. Representatives will handle inbound calls for AT&T business customers in order to...


  • Tampa, United States Concentric Full time

    The Customer Service Representative/ In Office is responsible for managing information, systems, and process flows surrounding customer and technician experience. This position provides specialized assistance to our customers by acting on a variety o Customer Service Representative, Customer Service, Service Manager, Representative, Sales Associate,...


  • Tampa, United States KEPRO Full time

    **Description** ****Customer Service Representative**** * Are you an experienced **Customer Service Representative** looking for a * Do you value **customer service** and **helping your community** * Are you **motivated**, **energetic**, and **excited** If so, you might be our next new team member! **Who we need:** A Customer Service Representative to...


  • Tampa, Florida, United States Circle K Full time

    Store : 1204 US Hwy 70 E, Hillsborough, North Carolina 27278Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service...


  • Tampa, United States OneTouch Direct, LLC Full time

    Call Center Customer Care Representatives Guaranteed base pay PLUS UNLIMITED WEEKLY Bonuses!! (ONSITE POSITION) 4902 W. Sligh Tampa 33634 At OneTouch Direct we provide a positive culture-focused environment where we appreciate and recognize our top-performing people. Customer Care Representatives will handle inbound calls for AT&T business customers in...


  • Tampa, United States Acree Full time

    Job DescriptionJob DescriptionCustomer Service Representative -TAMPA, FLAre you someone who provides service with a smile? Do you enjoy working with people and building rapport? Are you looking for a job with a growing company with lots of opportunities for advancement? Then come join our team! We are currently searching for a highly-talented CSR Customer...


  • Tampa, United States Home Care Delivered Full time

    Job Summary Coordinates shipments of medical supplies to existing customers in accordance with all regulatory and company requirements and policies. Essential Duties Communicate with customers in a highly professional, caring and knowledgeable manner. Performs all duties in full compliance with all federal and state statutes, regulations and policies, CHAP...


  • Tampa, United States MCI Careers Full time

    Job DescriptionLOCATION: Tampa, FL JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $13.10 - $17.10 / hour BENEFITS & PERKS: LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS:...


  • Tampa, Florida, United States Concentrix Full time

    Job Title:Customer Service Representative (Financial Technology) On-SiteJob DescriptionThe Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans...


  • Tampa, United States Viralstyle Full time

    Viral Style is a crowdfunding e-commerce platform that allows anyone to create, sell, and distribute custom products worldwide. Viral Style produces and ships over a million items per year. We are looking for a Customer Service Representative to join our company. The hours for this position are Monday through Friday 9:00 AM-5:00 PM. The Customer Service Rep...