Production Support Specialist- Remote

2 weeks ago


Chicago, United States Georgia IT Inc Full time
Production Support Specialist
Location: can be fully remote or in Chicago, IL
Duration: 6 months with possibility of extension

Job description
The Production Support Specialist (PSS) is a well-rounded, tech-savvy thinker with a bias towards resolution. The person in the role is responsible for project work associated with product rollout and other similar initiatives. The PSS role entails understanding the intricacies of our fulfillment programs, providing requirements, assisting with documentation of test cases, the setup of forms and variables in the administrative system, and executing tests during UAT.

The Product Support specialist will work with our internal and external partners, and our fulfillment team to ensure seamless communications and roll-outs for our products and services are performing as designed.
This includes but is not limited to the management of vendor print reports; the evaluation and troubleshooting of any reported printing errors; review of complex fulfillment requests escalated by Integrated Client Services team; and frequent correspondence with internal business partners such as Account Managers and Implementation Managers.

Responsibilities:
  • Understand group insurance regulations related to fulfillment, including situs rules
  • Participate in project lifecycle for new product rollouts and regulatory changes
  • ssist with UAT of projects as assigned by Manager
  • Manage vendor print report log and troubleshoot policy errors
  • Draft cover letters for special mailings using Microsoft Word
  • Handle duplicate policy requests for complex cases
  • Create sample policies for the field
  • udit benefit setup completed by Contract Specialist team when needed
  • Handle complex benefit setup for groups with non-standard fulfillment rules when needed
  • Organize multiple production issues, customer requests and inquiries from other sources.
  • Maintain ownership until resolution of issue.
  • Other projects and duties as assigned

The role requires a high degree of systems thinking, organization, and time management as there are often multiple, competing priorities .

Skills
Excellent written and verbal communication skills, strong team player
Excellent knowledge of MS Suite of products and Adobe Acrobat Pro
Working knowledge of JavaScript
Ability to work independently
Proven ability to learn processes, infrastructure, systems and applications
Ability to operate in a dynamic environment and retain focus on goal achievement

  • Chicago, United States V Cloud Choice Full time

    **About Vcloud Choice** Vcloud Choice is a leading provider of cloud-based solutions for businesses worldwide. Our cutting-edge technologies empower organizations to optimize their operations, enhance productivity, and achieve their strategic objectives. As we continue to expand our services, we are seeking a dedicated Customer Support Specialist to join our...


  • Chicago, United States Educated Solutions Corp Full time

    Location Remote,IL Description Our client, a global leader in the IT industry, is seeking to hire an IT Customer Support Specialist. This is a 100% REMOTE position with the hours of 8am-5pm M-F CST. This position starts as a 3-6-month contract but offers opportunities for extensions and full-time positions for top performers. Position Overview: The IT...


  • Chicago, United States Caremerge Full time

    **Company Overview**: GoIcon is a fast-growing SaaS business focused on building a leading technology platform in the senior care market. Our mission is to improve the aging experience by empowering senior care communities with unparalleled communication and engagement technology. At Icon, you will collaborate with multiple teams, work across disciplines,...


  • Chicago, IL, USA, United States The Symicor Group Full time

    The PositionWe are seeking to fill a Remote RN - Clinical Phone Support Specialist role in the Chicago, IL area. The candidate will answer calls from patient/Healthcare personnel to answer questions pertaining to medical device products.The position includes a generous salary and benefits.RN - Clinical Phone Support Specialist responsibilities include:...


  • Chicago, United States Saxon Global Full time

    C&IS Digital Support organization is looking for support Consultant who can work under general supervision (but works independently). They will be responsible for day-to-day production support for multiple tier 0 (most critical) external client applications. This role will support our clients and partners and will liaise with upstream and downstream...


  • Chicago, United States BritePros Medical Staffing Full time

    RN – Clinical Phone Support Specialist – Remote – Job # 2825Who We Are?BritePros Healthcare Staffing is completely committed to sourcing only the best administrative and clinical talent in the healthcare industry. Our pool of candidates within the world of healthcare is unparalleled. We simply want your healthcare organization running smoothly so you...


  • Chicago, United States Magical Destinations Travel Full time

    Growing your career as a Full or Part- Time Remote Customer Care Specialist is an incredible opportunity to develop valuable skills. If you are strong in leadership, and persuasion and have the right determination for the opportunity, then schedule a meeting today to become a Remote Customer Care Specialist.  The right candidate will serve as a member of...


  • Chicago, United States Medix Full time

    Sr Procurement Contract specialist - Operational servicesposted 04/22/2024 More...front runner Contract Specialist Kirkland & Ellis LLP. Chicago, IL 60701 posted 05/07/2024 More...front runner Contract Specialist College of American Pathologists Winnetka, IL 60093 posted 05/07/2024 More...front runner Contract Specialist Onbe Buffalo Grove, IL 60089 posted...


  • Chicago, United States Request Technology, LLC Full time

    ***Hybrid, 3 days onsite, 2 days remote******2nd shift, Tuesday – Saturday, 230pm to 11pm***A prestigious company is looking for Associate Principal, Production Server Support. This role will be the first line of support for 24/7 coverage of Mainframe, Unix, Windows, and Networking platforms. They will monitor multiple applications and use technologies...


  • Chicago, United States Request Technology, LLC Full time

    ***Hybrid, 3 days onsite, 2 days remote******2nd shift, Tuesday – Saturday, 230pm to 11pm***A prestigious company is looking for Associate Principal, Production Server Support. This role will be the first line of support for 24/7 coverage of Mainframe, Unix, Windows, and Networking platforms. They will monitor multiple applications and use technologies...


  • Chicago, United States National Council State Boards Of Nursing Full time

    POSITION TITLE: Product Support Manager, Consolidated Services (Nursys Team) STATUS: Full time / Exempt LOCATION:Chicago, Illinois (Hybrid: 2 days/week on-site, 3 days/week remote) ABOUT NCSBN The National Council States Boards of Nursing (NCSBN) is an independent, not-for-profit organization through which nursing regulatory bodies act and counsel together...

  • Product Specialist

    2 weeks ago


    Chicago, United States CancerIQ Full time

    The Company At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is proven to double genetic...

  • Product Specialist

    2 weeks ago


    Chicago, United States Cancer IQ Full time

    Job DescriptionJob DescriptionThe CompanyAt CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is...

  • Product Specialist

    4 days ago


    Chicago, United States CancerIQ Full time

    The Company At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is proven to double genetic...


  • Chicago, United States Ferguson Enterprises, Inc. Full time

    Act as the subject matter authority for HVAC products and provide consultative product selection recommendations. Create and maintain consultative sales relationships with new and existing clients, including providing product suggestions and expertis Product Specialist, HVAC, Specialist, Product, Outside Sales, Field Technician, Technology


  • Chicago, United States C4 Technical Services Full time

    Benefits Administration Senior Specialist Remote JOB DESCRIPTION Help manage all aspects of the Benefits administration process, including but not limited to: Research, resolve and respond to escalated benefits inquiries from employees, managers and HR requiring specialized benefits knowledge Providing benefit plan interpretation based on predetermined...


  • Chicago, United States Blue Star Partners LLC Full time

    Job DescriptionJob DescriptionPosition: Financial Operations SpecialistLocation: Chicago, IL (Remote)Contract to Hire: 3 to 6 Months, convert to Full-Time.Hours: 40 Hours Per WeekRate: $20 - $25/hrStart Date: ASAPResponsibilities:We are seeking an experienced and detail-oriented Financial Operations Specialist to join our team. This role is ideal for...


  • Chicago, United States Blue Star Partners, LLC Full time

    Position: Financial Operations Specialist Location: Chicago, IL (Remote) Contract to Hire: 3 to 6 Months, convert to Full-Time. Hours: 40 Hours Per Week Rate: $20 - $25/hr Start Date: ASAP Responsibilities: We are seeking an experienced and detail-oriented Financial Operations Specialist to join our team. This role is ideal for individuals with 1 to 3 years...


  • Chicago, United States Blue Star Partners LLC Full time

    Job DescriptionJob DescriptionPosition: Financial Operations SpecialistLocation: Chicago, IL (Remote)Contract to Hire: 3 to 6 Months, convert to Full-Time.Hours: 40 Hours Per WeekRate: $20 - $25/hrStart Date: ASAPResponsibilities:We are seeking an experienced and detail-oriented Financial Operations Specialist to join our team. This role is ideal for...


  • Chicago, United States Intellijoint Surgical Full time

    **Tagline**: Drive sales growth with exciting, innovative, medical technology! **Type of Position**: Full-Time **Location**: Los Angeles, CA, Chicago, IL, or Houston, TX. - _must reside within an hour of a major airport_ **Compensation**: - $60k - $90k base salary + variable **Benefits**: 401k, mileage reimbursement, health/dental/vision package,...