Benefits Administration Senior Specialist
2 weeks ago
Remote
JOB DESCRIPTION
- Help manage all aspects of the Benefits administration process, including but not limited to:
- Research, resolve and respond to escalated benefits inquiries from employees, managers and HR requiring specialized benefits knowledge
- Providing benefit plan interpretation based on predetermined guidelines from Benefits Administration Lead and Benefits Manager
- Supporting all escalations related to benefits processes including open enrollment, new hire/terms processing, life events, etc.
- Act as a SME with specialized Benefits knowledge and will resolve more complex issues as needed
- Review documentation for life status changes and other transactions requiring documentation verification
- Manages invoicing and bill processing for all benefits programs
- Performs regular quality checks of benefits-related data, ensuring the accuracy of all benefits enrollments and data in Workday to provide vendors with accurate enrollment and eligibility information
- Assists with the open enrollment process including testing configuration, providing necessary reporting to vendors, and answering employee questions.
- Comm
Minimum Requirements
unicate daily with Benefits Administration Lead on productivity, quality & availability, - Conducts vendor and HRIS audits to ensure accuracy of Benefits records and resolves discrepancies in a timely manner
- Seek to continuously develop and improve personal levels of knowledge and expertise, coordinating with the Benefits Administration Lead & Benefits Manager for training as required.
- Identify communication and operational issues arising during day-to-day administration activities, making recommendations for process improvements to continuously improve efficiency and customer service.
- Provide support to Benefits Administration Lead and Benefits Manager for special projects, including open enrollment, annual benefit statement production, performing research and other tasks as needed
- Assists in onboarding and integration of Benefits Specialists
- Maintain employee confidentiality at all times
- Other duties as assigned.
Preferred Requirements
- Education: Bachelor's Degree in Human Resources or related degree
- Ability to easily and effectively communicate complex information in a meaningful manner
- Ability to work collaboratively with peers internally and with external business partners
- Highly organized with strong attention to detail and strong follow-through skills.
- Ability to manage concurrent projects and /or programs.
- Ability to work well under pressure; meet established targets and goals in a high volume, fast-paced and rapidly changing work environment
- Ability to work independently, effectively prioritize work, and consistently meet daily, weekly and monthly deadlines.
- Must be able to efficiently and effectively manage a high volume of inquiries and respond in a timely manner
- Experienced with operating systems ServiceNow and Workday.
#DICE
jconnelly@c4techservices.com
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