Service Coordinator

3 weeks ago

Los Angeles, United States Stealth Monitoring Full time

Position Summary

The Service coordinator position is responsible for managing repair tickets, coordinating with technicians and subcontractors, remote troubleshooting and assistance, recording information accurately and follow up with customers regarding the resolution of the repair ticket.

A successful candidate will have experience quoting service repairs, dispatching technicians, multi-tasking, working under pressure and handling upset clients.

Duties & Responsibilities

  • Work with Service Manager to coordinate the activities of the Service department.
  • Serve as the liaison between Service, Sales, and the customer.
  • Troubleshoot and resolve service issues and concerns
  • Dispatch techs and contractors to customer locations
  • Regularly monitor reports on open service issues and ensure resolution
  • Schedule technicians
  • Initiate and follow up on quotes for customers
  • This position has additional duties; special projects may be assigned
Keys to Success
  • Strong customer service skills
  • Strong personal accountability
  • Strong written and verbal communication; organizational and problem-solving skills
  • Detail oriented
  • Team oriented
  • Must multi-task well
  • MS Office
  • Ability to meet strict deadlines in a fast-paced environment
  • Work well under pressure and ability to meet tight deadlines
Ad-Hoc Work
  • Perform other duties as assigned from time to time including, but not limited to, the monitoring of fixed and mobile sites
Qualifications
  • High School Diploma
  • Knowledge of access control/alarm equipment, sound and communication, CCTV systems (analog and IP), computer network systems
  • Network troubleshooting experience required.
Core Competencies
  • At least 2 years of experience in networking, IP schemes, WAN/LAN design.
  • Problem solving-the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
  • Interpersonal skills-the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
  • Oral/Written communication-the individual communicates clearly and persuasively in positive or negative situations and demonstrates group presentation skills; presents numerical data effectively and is able to read and interpret written information.
  • Adaptability-the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
Working Conditions
  • Office Environment
Benefits Information

Stealth Monitoring offers great benefits such as:
  • Medical Insurance
  • HSA (Health Savings Account)
  • FSA (Flexible Spending Account)
  • Dental
  • Vision
  • Life Insurance
  • 401K Plan
  • PTO (Vacation, Sick, Bereavement, Go 2 Days)
  • And more


Stealth Monitoring does not unlawfully discriminate on the basis of race, color, creed, religion, gender (including pregnancy or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, family care status, veteran status, marital status, sexual orientation, gender identity or gender expression, or any other consideration made unlawful by federal, state, or local laws.

#SM

  • Meal Service Coordinator

    2 days ago

    Los Angeles, United States Jewish Family Service Of Los Angeles Full time

    Job Description Job Description We all face challenges and transitions in our lives, and when we do, we must be able to count on the strength of community for support. For the people of Los Angeles, Jewish Family Service LA (JFSLA) is that trusted source of support. We are a comprehensive network of services that welcomes individuals and families of all ages...

  • Meal Service Coordinator

    20 hours ago

    Los Angeles, United States JEWISH FAMILY SERVICE OF LOS ANGELES Full time

    Job DescriptionJob DescriptionWe all face challenges and transitions in our lives, and when we do, we must be able to count on the strength of community for support. For the people of Los Angeles, Jewish Family Service LA (JFSLA) is that trusted source of support. We are a comprehensive network of services that welcomes individuals and families of all ages...

  • Service Coordinator

    4 days ago

    Los Angeles, United States Owl Full time

    Job Description Job Description Who We Are OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S. With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service...

  • Service Coordinator

    1 week ago

    Los Angeles, United States Stealth Monitoring Full time

    Position SummaryThe Service coordinator position is responsible for managing repair tickets, coordinating with technicians and subcontractors, remote troubleshooting and assistance, recording information accurately and follow up with customers regarding the resolution of the repair ticket.A successful candidate will have experience quoting service repairs,...

  • Service Coordinator

    4 weeks ago

    Los Angeles, United States Stealth Monitoring Full time

    **Position Summary** The Service coordinator position is responsible for managing repair tickets, coordinating with technicians and subcontractors, remote troubleshooting and assistance, recording information accurately and follow up with customers regarding the resolution of the repair ticket. **Duties & Responsibilities** - Work with Service Manager to...

  • Branch Coordinator/Office Coordinator

    2 weeks ago

    Los Angeles, United States Acro Service Corp Full time

    SUMMARY: The purpose of this position is to offer support to the daily operations of the Branch Office and Branch Manager(s). This role is not eligible for telecommuting. ESSENTIAL DUTIES AND RESPONSIBILITIES Work with Sales team on completing documentation requirements on behalf of patients. Provide reception services as first point of contact including...

  • Branch Coordinator/Office Coordinator

    2 weeks ago

    Los Angeles, United States Acro Service Corp Full time

    SUMMARY: The purpose of this position is to offer support to the daily operations of the Branch Office and Branch Manager(s). This role is not eligible for telecommuting. ESSENTIAL DUTIES AND RESPONSIBILITIES Work with Sales team on completing documentation requirements on behalf of patients. Provide reception services as first point of contact including...

  • Branch Coordinator/Office Coordinator

    2 weeks ago

    Los Angeles, United States Acro Service Corp Full time

    SUMMARY: The purpose of this position is to offer support to the daily operations of the Branch Office and Branch Manager(s). This role is not eligible for telecommuting. ESSENTIAL DUTIES AND RESPONSIBILITIES Work with Sales team on completing documentation requirements on behalf of patients. Provide reception services as first point of contact including...

  • Service Coordinator

    1 week ago

    Los Angeles, United States Stealth Monitoring Full time

    Position Summary The Service coordinator position is responsible for managing repair tickets, coordinating with technicians and subcontractors, remote troubleshooting and assistance, recording information accurately and follow up with customers regarding the resolution of the repair ticket. A successful candidate will have experience quoting service...

  • BHD Project Coordinator

    4 days ago

    Los Angeles, United States Chinatown Service Center Full time

    Job DescriptionJob DescriptionJob purposeThe Project Coordinator is responsible for employing standard project management methods and techniques to ensure the successful completion of projects. The Project Coordinator provides advanced administrative, operational, and project oversight. Duties and responsibilitiesProvides administrative support and project...

  • BHD Project Coordinator

    1 month ago

    Los Angeles, United States Chinatown Service Center Full time

    Job DescriptionJob DescriptionJob purposeThe Project Coordinator is responsible for employing standard project management methods and techniques to ensure the successful completion of projects. The Project Coordinator provides advanced administrative, operational, and project oversight. Duties and responsibilitiesProvides administrative support and project...

  • Coordinated Family Support Specialist

    3 days ago

    Los Angeles, United States Maxim Healthcare Service Full time

    The Coordinated Family Support (CFS) Specialist provides assistance with setting up and coordinating the services and support needed to allow adult clients to continue living in their family home. This includes developing skills in the home as well as coordinating the delivery of needed services including; helping with “generic services” and helping...

  • Service Desk Coordinator

    1 month ago

    Los Angeles, United States CareerBuilder Full time

    Paul Mitchell The School - Sherman Oaks is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Service Desk Coordinator Role The Service Desk Coordinator is professional and has service experience and basic guest service communication skills. He or she...

  • Service Desk Coordinator

    1 month ago

    Los Angeles, United States Paul Mitchell Schools Full time

    Job DescriptionJob DescriptionPaul Mitchell The School - Sherman Oaks is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Service Desk Coordinator RoleThe Service Desk Coordinator is professional and has service experience and basic guest service...

  • Service Coordinator

    2 weeks ago

    Los Angeles, United States Alivia Group Full time

    Job DescriptionJob DescriptionOur client, a Fortune 500 electronics company, is in search of a Service Coordinator. Shift timings9:00 AM to 6:00 PM (Mon- Fri)Job Type: Temp to permRoles & ResponsibilitiesProvides consistent and high quality standard of food and beverage set up/service to clients, ensuring smooth delivery of conference and function services....

  • Tenant Service Coordinator

    1 day ago

    Los Angeles, United States Ascend Full time

    Job DescriptionJob DescriptionCommercial Real Estate Tenant Services Coordinator Job Description – The Tenant Coordinator will primarily focus on supporting the property management team with periodic reporting responsibilities. With excellent customer service skills, the Tenant Coordinator will also work with tenants resolving issues and executing on...

  • Resident Services Coordinator

    2 days ago

    Los Angeles, California, United States Multifamily Full time

    Job TitleResident Services CoordinatorJob Description SummaryThe Resident Services Coordinator should endeavor to provide excellent customer service to clients, residents, prospective residents, guests, and vendors. Resident Services Coordinators are the face of the property and promote a sense of community. Resident Services Coordinators are also...

  • Client Services Coordinator

    1 week ago

    Los Angeles, United States Quad Full time

    As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners...

  • Client Services Coordinator

    6 days ago

    Los Angeles, United States Quad Full time

    As a global marketing experience company, Quads goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. Weve built a rich legacy by believing in our people, allowing them to act like owners and to...

  • Program Coordinator

    1 week ago

    Los Angeles, United States Special Service for Groups, Inc- HOPICS Full time

    Job DescriptionJob DescriptionSPECIAL SERVICE FOR GROUPS, IncJob Announcement ________________________________________________________________________________Title: Program Coordinator                                           Division: HOPICS/Housing StabilizationFLSA: Non-Exempt, Full time                             ...