TECHNICAL PROJECT MANAGER

4 weeks ago

Phoenix, United States Diverse Lynx Full time

Onsite Day 1: Phoenix, AZ (4/5 days in office weekly)

Job Title: TECHNICAL PROJECT MANAGER - JAVA

# of Positions: 1

Job summary:

Should have good hands-on experience in Angular JS, Core Java, Java Script, Android SDK, and React JS

Should be very good in communication

Should be well versed with ITIL v3 framework

Ready to work in 24x7 support Service Delivery Management

Experience: 10+ years

Top 3 Must Haves:

1. Core Java

2. ngular JS

3. ITIL

Required Skills: Core Java, Angular JS, ITIL, Production support experience, Java Script, Android SDK, React JS with ITIL skills

Nice to Have Skills: Banking Domain experience

Roles & Responsibilities

- Act as the Single Point of Contact for Delivery for the project

- Responsible for End to End Service Delivery for the portfolio

- Devise Corrective and Preventive actions for any Service Level breaches, near misses and Customer escalations

- Service delivery to effectively leverage ITIL capabilities (e.g. Incident Management, Problem Management, Change Management etc.)

- Manage defined processes and risks with respect to organization and customer

- Coordinate with onsite and offshore teams as necessary during project delivery Service Tracking

- Ensure service performance of the portfolio through defined metrics and KPIs

- Participate in WSR & MSR and Service performance review meeting and ensure availability of all relevant performance data

- Ensure that status reports & dashboards are sent to the customer for the project(s) at the agreed intervals.

- Resolving all customer requests, issues / escalations in a timely manner.

- Participate in Customer review / governance meetings to discuss on Service performance, project issues and improvement opportunities

- Drive innovation and transformation conversations with the Customer

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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