Information Technology Help Desk Technician
4 weeks ago
Qualifications:
2-year degree or better or equivalent work experience with HS degree or military experience
Working knowledge of fundamental operations of relevant software, hardware, and other equipment
7+ years of related experience
Sensitivity to working with an ethnically, linguistically, and culturally diverse environment
High system admin qualification and capability is required
Knowledge of Windows OS and Mac in enterprise environment
Understanding of PC technology (MS office, Internet, Windows)
Project Management Fundamentals
Responsibilities:
Install and configure PC's and Mac's, printers and peripherals within established standards and guidelines
Install new hardware and software upgrades requested from users
Analyze and solve technical problems by using problem-solving skills
Conduct analysis and troubleshooting via telephone, email and using remote assistance
Resolve technical problems with computing equipment and software
Assist visitors and VIPs with the ongoing usability of PC, peripheral devices, and software
Provide on-site technical support and end-user technical training at assigned sites which may include travel to remote sites
Provide support if there are issues on the server & network
Create and update Microsoft-based OS Image and Apple OS X for internal usage
Create and update PE bootable Windows disc for deployment purpose
Provide technical support for IT services in conference rooms
Assist employees in company events, such as exhibits
Install and perform maintenance on proprietary system/s
May be asked to lead Projects and/or technology evaluations and make recommendations to Management team
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