Information Technology Intern

2 weeks ago


Deerfield Beach, United States All Star Healthcare Solutions Full time

All Star Healthcare Solutions is looking for dedicated, energetic, hardworking individuals who want to join a very successful and growing healthcare staffing company in the North Broward area. Our culture is professional and fast-paced, yet not overly "corporate." We pride ourselves on effectively servicing our Providers, Clients, and the Community; while also focusing on our employees' personal, professional, and financial goals. As a Sun-Sentinel Top Places to Work recipient, All Star is the team to join if you are looking for specialized development, benefits, competitive pay, and job expansion, in a fun and collaborative environment.


Job Description:

The Information Technology Intern will assist the staff in providing quality customer service under direct supervision in various assignments related to the function of the Help Desk. This is a great opportunity to get a technical dive into basic and advanced systems in a fast-paced energetic environment. You will be mentored by a Level II admin to get the experience you need to advance into the technical world.


  • Active Directory Administration
  • Server 2012 Administration
  • Office 365 Administration
  • General Helpdesk
  • One call resolutions
  • Project planning
  • Scheduled Maintenance
  • Lifecycle Management
  • Basic Hyper V exposure
  • Basic VMware exposure
  • CRM training
  • Backup and Disaster Recovery


Responsibilities:

  • Provide friendly and helpful customer service as first point of contact.
  • Assist Help Desk customers with troubleshooting of computer related issues
  • Maintain accurate records of completed and pending jobs using the DTS ticketing system.
  • Follow DTS policies and procedures to include incident/problem escalation.
  • Provide superior customer service to all Help desk patrons, support personnel, and fellow employees.


Qualifications:

  • Commitment to quality
  • Excellent verbal communication and internal customer service
  • Attention to detail
  • Highly organizational approach and excellent time management skills


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