Information Technology
4 weeks ago
We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs. We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today Let us be part of your career journey
Under the supervision of the IT Support Manager, the purpose of the IT Support Specialist is to ensure effective support to the end users primarily by handling first tier IT and Network support and escalating issues when necessary and verifying that PC and peripheral related documentation is up-to-date. With a strong customer focus, the IT Support Specialist provides technical software, hardware and network problem resolution to co-workers by performing question/problem diagnosis and guiding users through step-by-step solutions; clearly communicate technical solutions in a user-friendly, professional manner. Provides desk-side, and walk-around support, as well as formal, informal, and one-on-one training. Assist Network Technicians and troubleshoot network printer problems. Conduct hardware and software inventory maintenance and reporting and perform other related work as required. The IT Support Specialist is also responsible for working on projects that range from setting up new users to implementing new technologies company wide. This position requires reliable transportation, with a valid driver's license.
Responsibilities:
Perform 1st tier support, perform basic troubleshooting of hardware and software issues, ensure availability of basic reports, field help desk calls, resolve service requests and vendor cases and escalate tier 1 calls to appropriate personnel when required.Deployment of new hardware & software technologies, maintain PC & peripheral documentation, coordinate moves, adds and changes.Identify and implement process improvements through the use of technology/automationCoordinate repair, replacement and/or disposal of PC's and peripheralsWorks with third party vendors, as needed, to assist in resolving problems, requests and enhancementsProcures department supplies as well as maintains & updates physical inventory of hardware and softwareTreats all co-workers and members with respect.Supports and participates in continuous improvement activities.Represents the Credit Union in a positive and professional manner.Other related duties as assigned.Maintains member and other sensitive information with confidentiality.Qualifications:
Experience maintaining and troubleshooting desktop hardware, operating systems, application software and peripheralsExperience supporting end users on the proper use of applications or hardwareExperience with documenting and writing technical proceduresExperience supporting users via phoneSetting up and configuring operating systems and applications, computers and printers.Resetting passwords, mapping network resources, adding printers and installing driversFamiliar with network connectivity, IP addresses, using remote desktop1-2+ years experience working in an IT capacity supporting end users and maintaining IT equipment preferredFamiliar with financial institution core applications, particularly DNAKnowledge of TCP/IP networking, Microsoft Active Directory and other Microsoft technologies preferredExcellent oral & written communication skillsAbility to prioritize tasksTroubleshoot & problem solve via phoneExcellent customer service skills1-2+ years supporting a variety of clients and systems preferredEducation:
High school degree or equivalentAssociates Degree in a technical discipline or an equivalent combination of formal education and work experience preferredPractical experience in lieu of certificationA+ Certification (required within six months of starting)Pay scale by applicable geographic location:
Southern California:
$21.76 - $27.20The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, job related training/education, etc.
Website:
nuvisionfederal.com/careers
Benefits:
MedicalDentalVisionLife InsuranceFlexible Spending Account401(k) MatchingPaid Time OffTraining ProvidedTuition ReimbursementPay scale by applicable geographic location:
Southern California:
$23.80 - $29.76
The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, job related training/education, etc.
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