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Dining Room Manager

4 months ago

West Yarmouth Massachusetts, Barnstable County, MA, United States Maplewood Mayflower Place ALF LLC Full time

Reports To: Culinary Services Director

Summary: The Dining Room Manager plays an integral role in delivering an outstanding dining experience for residents and guests. The Dining Room Manager is responsible for the daily operations of the dining room (s) by assisting in the set-up, service and cleaning of the dining room (s) and in ensuring the dining experience is enjoyable, timely, and engaging for residents and guests. He/She guides and coaches the Dining Room Servers to ensure a high level of customer satisfaction.

Essential Functions:

  • Manages the day to day operation of the dining room (s) with oversight and direction from the Culinary Services Director
  • Ensures appropriate and consistent staffing is in place for the dining room (s).
  • Participates in the recruitment and hiring process for servers.
  • Provides feedback/coaching/mentoring to servers.
  • Resolves dining room conflicts /concerns in a timely and professional manner.
  • Provides outstanding customer experience for residents and their loved ones, as well as other visitors to the community.
  • Assures that residents are comfortable, engaged, and catered to in the dining room (s).
  • Performs all assignments prior to the dining room (s) opening.
  • Assists with meal service under the supervision of the Chef, Dining Room Manager, and/or Culinary Services Director.
  • Understands the daily menu and how food is prepared before each meal and is able to answer questions related to the menu. Offers guidance to servers as needed to ensure their understanding of the menu items.
  • Assures snack area (s) are properly stocked and kept tidy and clean.
  • Assists in keeping dining room (s) clean and properly arranged for residents.
  • Performs assignments after dining room (s) closes and ensures the room (s) is ready for the next meal.
  • Develops and maintains a good working rapport with teammates and associates in other departments to ensure that the dining experience is of the highest quality for residents and guests.
  • Complete monthly in-service education hours as required by state specific regulations and company policies.
  • Participates in the sales and marketing process by ensuring guests receive an outstanding dining experience during tours and events.
  • Performs others tasks as assigned by the Culinary Services Director, Chef on Duty, or Department Heads.

Compliance & Safety

  • Follows emergency procedures and seeks immediate assistance when needed.
  • Understands safety practices and procedures associated with the kitchen and dining room (s).
  • Understands community fire plan and evacuation procedures.
  • Ensures the dining room (s) is free of potential safety hazards.

Communication

  • Communicates effectively with supervisor and other associates.
  • Respectfully and professionally resolves conflict among servers as needed.
  • Advises supervisor and appropriate manager in any changes in physical and mental health of resident immediately.
  • Participates in leadership meetings as needed to ensure all resident dining needs are being met and concerned are being addressed in a timely manner.

Education/Experience/Licensure/Certification

  • High school diploma or equivalent.
  • Experience and passion in working with seniors.
  • Experience in supervising staff and managing in a restaurant-like setting.
  • Experience working in assisted living or another long-term care setting preferred.

Physical Requirements

  • Physically able to bend, reach, and work in confined spaces.
  • Physically able to push and pull and lift up to 50 lbs. at times.
  • Physically able to carry large trays of food to and from the kitchen.
  • Physically able to stand for extended periods of time.
  • Physically able to work in hot/humid environments for extended amounts of time.
  • In good physical and emotional health and free of communicable diseases

Miscellaneous

  • Required to work weekends and holidays as assigned, and during inclimate weather as needed.
  • May be required to work on shifts other than the one for which hired.
  • May be required to work extended hours and during special events.
  • Subject to exposure to infectious waste, diseases, and conditions.
  • Subject to burns from hot foods or falls on slippery floors if caution is not used when working and training is not followed.
  • Could be subject to hostile and emotionally upset residents due to mental status.
  • Criminal background check required.
  • Could be asked to submit to random drug test during employment.
EducationRequired
  • High School or better
SkillsRequired
  • Flexibility
  • Adaptability
  • Leadership/Management Skills
BehaviorsPreferred
  • Team Player: Works well as a member of a group
  • Leader: Inspires teammates to follow them
  • Enthusiastic: Shows intense and eager enjoyment and interest
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
  • Dedicated: Devoted to a task or purpose with loyalty or integrity

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)