In Room Dining Order Taker

4 months ago

West Hollywood, United States Dorchester Collection Full time
Position Overview

We care about your career and are known for having the absolute best people in the industry. When you join us as an In Room Dining Order Taker you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As an In Room Dining Order Taker at The Beverly Hills Hotel, here are just some of the great benefits you will receive:

• Complimentary stays with breakfast included in all 10 Dorchester Collection hotels – stay once a year at each hotel

• 50% off at bars and restaurants within all of our Dorchester Collection hotels

• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)

• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala

• Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card

• Exclusive Access to a discount platform featuring 1000s of retailers

• Competitive Medical, Dental, Vision Benefit

• Competitive retirement scheme

As an Order Taker at The Beverly Hills Hotel, your compensation will be $23.55 per hour.

What you'll do

You’ll love what you do and take pride in delighting our guests:

A day in the life of our In Room Dining Order Taker … it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our In Room Dining Order Taker accomplish would be lengthy but the list below is essential to know. 


• Our Order Taker is responsible for overseeing daily room service operations during their day. This will include recognizing all In-House and notable guests and taking the lead on organizing all guest room amenities. Day to day duties would include coordination with GRC leaders and team members, creative team and Room service leaders to deliver on brand guest experiences.


• Oversight of room set up as it relates to amenities, food & beverage set ups and mini bar arrangements.


• Dedicated Nexus Champion for room service leaders and team members


• Daily focus on building and strengthening relationships with our guests, prioritizing guests requests and assigning work as needed, all to ensure our guests receive nothing but the best experience. In addition, our Order Takers work hands-on with the culinary and stewarding teams while communicating requests and concerns to drive problem solving and resolution.


• Our In Room Dining Order Taker is responsible for taking guest orders and should have good knowledge of room service menu's and other F&B outlet menus. Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.

• Ensure correct posting in POS system for communication to the service and kitchen department. This will also include coordinating guest amenities and organizes guest table pick-ups on completion of meals in a timely manner.


• Sometimes our guests have special requests involving dietary and/or allergy restrictions. Our In Room Dining Order Takers offer suggestions of ways to improve guests’ experiences through new food offerings or even create special order request.


• Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our In Room Dining Order Takers are relied upon to report these and work with several other positions to correct. 


• Communication is what keeps our departments running perfectly. Our In Room Dining Order Taker must communicate with other departments and extended hotel team in order to ensure the alignment remains.


The items shared are essential. However, to ensure consistency, our In Room Dining Order Takers are provided with specifics on how we care for their department and our hotel.

What you'll bring

• You’ll bring your unique personality and passion to the role and the team.

• All of our employees are ambassadors of our Vision, Values and culture. Our Order Takers do this with all they do.

• English is the primary language used in our hotel. Our Order Takers must feel comfortable communicating in this language.

• Attention to detail is critical for our this role.

• We pride in nurturing an environment where Working Together is a must. Our Order Takers are our biggest champions of this.

• Our hotels operate nonstop, this require flexibility from everyone on the team.

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