Digital Product Process Analyst
1 month ago
Dollar Bank, Pittsburgh's oldest bank, is hiring for a Digital Product Analyst. We are seeking an analytical and detail-oriented individual to join our digital "run the Bank" team. In this role, you will play a critical role in maintaining and optimizing our existing digital product offerings, with a focus on data analysis, process management, and continuous improvement. This is a hybrid position.
Qualifications:
- Bachelor's degree required. Will accept professional experience in lieu of education.
- Two (2) years of experience in digital product management, analytics, or related roles, with a focus on data analysis and process management required.
- Strong analytical skills with proficiency in data analysis tools and techniques.
- Excellent communication and collaboration skills, with the ability to effectively convey complex information and ideas to stakeholders at all levels of the organization.
- Detail-oriented with a focus on accuracy and quality of work.
- Ability to thrive in a fast-paced, agile environment and manage multiple priorities effectively.
Competencies:
- Analytical: Utilizes data-driven insights to analyze digital product performance, identify areas for improvement, and drive data-informed decision-making within the digital team.
- Process Oriented: Collaborate with cross-functional teams to streamline internal processes and workflows related to digital product management, ensuring efficiency and effectiveness.
- Communication: strong verbal and written communication skills, ability to communicate product updates, enhancements, and issue resolution to users and stakeholders.
- Drives for results: Investigate and address customer issues and concerns related to digital products, ensuring timely resolution and a positive user experience.
- Attention to detail: Monitor digital product performance and functionality, conducting quality assurance testing and ensuring adherence to internal standards and regulatory requirements.
Principal Activities and Duties:
Data Analysis and Reporting:
- Analyze digital product performance metrics, user behavior data, and other relevant analytics to identify trends, patterns, and areas for improvement.
- Generate regular reports and dashboards to track key performance indicators (KPIs) and provide insights into the performance of digital products.
Issue Resolution and Support:
- Investigate and address customer issues and concerns related to digital products, working closely with customer support teams and technical experts to resolve issues in a timely manner.
- Monitor customer feedback channels, such as support tickets and user forums, and proactively address any emerging issues or trends.
Quality Assurance Testing:
- Conduct regular quality assurance testing of digital products to identify and address any bugs, errors, or usability issues.
- Collaborate with development teams to ensure that fixes and enhancements are implemented correctly and do not introduce new issues.
Process Optimization:
- Identify opportunities to streamline internal processes and workflows related to digital product management and operational activities.
- Propose and implement process improvements to enhance efficiency, productivity, and collaboration within the Run the Bank organization.
User Communication:
- Assist in the development and execution of strategies for communicating product updates, enhancements, and issue resolutions to users within the digital channel.
- Respond to user inquiries and requests for assistance, providing timely and helpful support to ensure a positive user experience.
Documentation:
- Document issues, resolutions, and other relevant information in a clear and organized manner to facilitate knowledge sharing and collaboration within the team.
- Write agile-level epics and user stories that are well-defined, prioritized, facilitating efficient development and delivery of digital products.
Collaboration and Stakeholder Engagement:
- Collaborate effectively with cross-functional teams, including product owners, developers, designers, and stakeholders, to support the maintenance and optimization of digital products.
- Communicate regularly with internal stakeholders to provide updates on digital product initiatives, solicit feedback, and address any issues or concerns.
Continuous Learning and Improvement:
- Stay informed about industry trends, best practices, and emerging technologies related to digital product management and customer experience.
- Seek opportunities for professional development and skill enhancement to continuously improve performance and contribute to the success of the Run the Bank team.
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