Market General Manager Boston

4 weeks ago

Canton Massachusetts, Norfolk County, MA, United States Johnson Controls Full time

Job Description:

The Market General Manager is a pivotal role entrusted to exceptional leaders with a strong commercial mindset. This position is responsible for translating and operationalizing the BSNA vision and strategy while aligning our cultural and operational values with business objectives. The Market General Manager holds full P&L responsibility across all domains and functions, ensuring accountability for achieving or surpassing key performance indicators (KPIs) related to safety, people, growth, business performance, and cash flow. This role places a significant emphasis on driving commercial growth and works closely with Operations to ensure successful execution.

Key Responsibilities:

  • Collaborate with Environmental, Health, and Safety (EHS) teams to foster a JCI Zero Harm safety culture by leading safety KPIs within the market, ensuring a safe environment for all employees and customers.

  • Build and lead high-performing teams by providing coaching, setting clear expectations, and empowering team members to take accountability for their roles, thereby driving overall business performance.

  • Responsible for building market-backed and customer-centric market strategies to deliver portfolio growth and deliver sustainable profitability.

  • Responsible for building long range planning leveraging corporate initiatives, strategic priorities and product lifecycle strategies in order to achieve Financial plan

  • Execute talent strategies and manage workforce capacity.

  • Partner with the regional management team and enabling functions to enhance local market capabilities, while championing our commitment to Inclusion.

  • Foster employee engagement and create a shared sense of purpose within the market, while actively engaging with the external community to build robust customer relationships and develop a future-ready workforce.

  • Drive both top and bottom-line growth to establish market leadership, nurturing and maintaining key senior customer relationships to enhance JCI's presence and influence in the local market.

  • Lead forecasting efforts and business performance analysis, creating a customer-centric environment that guides all business and personnel decisions.

  • Cultivate strategic customer relationships and pursue large, high-priority opportunities to drive commercial success.

Leader Attributes:

  • A relentless customer-first mentality, prioritizing customer satisfaction in all decisions.

  • A focus on driving both top and bottom-line growth within the market.

  • Ability to connect strategy to execution, effectively solving problems by leveraging enterprise capabilities to meet customer commitments.

  • Responsiveness to the needs of people, customers, and the business, with strong collaboration skills among internal and external stakeholders.

  • An entrepreneurial spirit, with a proactive approach to market opportunities.

  • Efficiently marshals and allocates resources to maximize impact.

  • Builder of a high-performance culture, inspiring teams to excel.

  • Establishes trust through role modeling, consistent follow-through, and maintaining a minimal say/do gap.

  • Strong influencing skills to drive change and foster collaboration.

  • Agility in adapting to change and a commitment to continuous learning.

Key Experiences and Skills:

  • Proven experience in P&L leadership with strong financial acumen.

  • Demonstrated functional leadership experience in sales or operations.

  • Ability to navigate complex organizational structures and operational workflows.

  • In-depth understanding of the construction plan and specification market dynamics.

  • Familiarity with the prime retrofit market and related motions.

  • Knowledge of safety requirements and techniques within service and construction environments.

  • Expertise in building commercial and customer relationships.

  • Experience in leading and mobilizing large teams effectively.

Required:

  • P&L Portfolio Growth experience

  • 12 Years suggested minimum experience.

  • University Degree or equivalent combination of education and experience.

  • Passionate Growth leader with the customer obsession mindset

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