Senior Digital Support Specialist

3 weeks ago

Providence Rhode Island, United States PPL Corporation Full time
Company Summary Statement :
As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy — provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL’s companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.

Overview:
We are seeking a passionate and dedicated individual to join our team as a Senior Digital Support Specialist. Your main goal in this role will be to ensure the smooth operation and enhance the workplace experience of digital systems and platforms within the organization. Drawing on your advanced expertise in user experience, change management, and training, you will help users with complex issues and develop innovative solutions.

 

Note:  This role is Hybrid - onsite 4 days per week (Mon-Thurs) in Providence, RI, other sites as needed.

Responsibilities:
Provide frontline support to users experiencing technical issues or challenges with onboarding, digital tools, platforms, and technologies.

Collaborate with users to identify their technological needs and pain points, conducting surveys or interviews to gather feedback for continuous improvement.

Assist in the planning, deployment, and integration of new technologies, ensuring seamless transitions and minimal disruption to user workflows.

Maintain a knowledge base of best practices, FAQs, and troubleshooting tips for digital tools and technologies for end users. Work with the Digital Training and Help Desk teams to ensure documentation is regularly updated to ensure accuracy and relevance.

Provide on-demand training on a range of technologies, software, and systems to enhance end user understanding and proficiency.

Troubleshoot and leverage desktop and infrastructure teams as needed to resolve issues efficiently, minimizing downtime and disruption.

Stay updated on emerging technologies and industry trends, proactively identifying opportunities to enhance user experience and drive innovation within the organization.

Advocate for user needs and preferences within the IT organization, ensuring that technology solutions are user-centric and aligned with the organization’s goals and objectives.

Perform any other duties as assigned by supervisors or management, contributing to the overall success of the IT department and PPL Companies.

Qualifications:
Bachelor’s degree in Information Technology, Engineering, Computer Science, or an alternate combination of education and experience on a year for year basis is required.

Minimum five years’ technical support and multi-user computing platform experience or similar, with a focus on user experience, user support, or digital training. Experience in a customer-facing or user-focused role is highly desirable.

Proficiency in end-user desktop support, including mobile devices, email, and phone support.

Strong knowledge of Windows 10 and 11, as well as Microsoft Office and other productivity software.

Excellent verbal and written communication skills, with the ability to effectively communicate technical concepts to non-technical users. Strong interpersonal skills and the ability to build rapport with diverse user groups.

Experience managing projects related to technology implementation, user training, or process improvement initiatives. Ability to prioritize tasks, meet deadlines, and adapt to changing priorities in a fast-paced environment.

Note:  Must meet all requirements within this section before considered as a candidate.

 

Preferred Qualifications:

Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional, Apple Certified Support Professional) are a plus.

Experience troubleshooting AV equipment and using remote conferencing tools in Zoom and Teams.

 

  • Archival Digitization Specialist

    4 days ago

    Providence, Rhode Island, United States Ancestry Full time

    About Ancestry:When you join Ancestry, you join a human-centered company where every person's story is important. Ancestry, the global leader in family history, empowers journeys of personal discovery to enrich lives. With our unparalleled collection of more than 40 billion records, over 3 million subscribers and over 23 million people in our growing DNA...

  • Digital & Social Media Specialist

    1 month ago

    Providence, United States Half Street Group Full time

    **The Role** Half Street Group believes that everyone has a story to tell, and we help the most impactful organizations in Rhode Island and beyond take control of their narratives. In this role, you will have an opportunity to shape the social and digital conversations that our clients aim to be a part of. You will run social media accounts for established...

  • Document Printing

    1 week ago

    Long Island City, United States GSB Digital Full time

    **Document Printing & E-Commerce Specialist (2nd Shift)** A Trusted Print Provider in the Greater NYC Area, Captivating communications are a crucial component to achieving success. At GSB Digital we understand quality print in a high demand market. You need an attractive end product and you need it super-fast. Our passion for providing effective print...

  • Senior REDCap Configuration Specialist

    2 weeks ago

    Providence, United States Delphi-US Full time

    Title: Senior REDCap Configuration Specialist (Contract)- Job#4986 Location: Remote Job Description:Our client located in the Providence, RI has an immediate opening for a Senior REDCap Configuration Specialist to join their team in a remote capacity. The Senior REDCap Configuration Specialist will work closely with epidemiologists and IT staff. The...

  • Senior REDCap Configuration Specialist

    2 weeks ago

    Providence, United States Delphi-US Full time

    Title: Senior REDCap Configuration Specialist (Contract)- Job#4986Location: Remote Job Description: Our client located in the Providence, RI has an immediate opening for a Senior REDCap Configuration Specialist to join their team in a remote capacity. The Senior REDCap Configuration Specialist will work closely with epidemiologists and IT staff. The...

  • Specialist

    3 days ago

    Providence, United States Beacon Systems Full time

    About Beacon Systems Inc Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial State, and Local Agencies. We are a subsidiary of Radiant Digital Solutions. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV...

  • Senior Content Developer

    2 days ago

    Providence, United States DVG Tech Solutions LLC Full time

    Role: Senior Content Developer Location: Providence, RI, 02908 (Remote)Communications Specialist Summary The Rhode Island Department of Health (RIDOH) has retained Knowledge Services to provide a Communications Specialist to support the Division of Environmental Health and its Communications Manager in implementing communications and marketing strategies....

  • Library Specialist

    1 week ago

    Providence, Rhode Island, United States Brown University Full time

    Job Description:The John Carter Brown Library at Brown University is a world-renowned center for research focused on the early Americas (15th-19th centuries) and based on its exceptional collections; the JCB supports research and researchers through its digital initiatives, fellowships and programs including for Brown faculty and students and communities...

  • Transition Specialist

    2 days ago

    Pawleys Island, United States Senior Living Communities Full time

    Description Find your new career with a team that makes a difference in senior's lives. Come see why The Lakes at Litchfield is certified as a Great Place to Work! Now accepting applications for a Transition Specialist/Move In Coordinator. The Transition Specialist is responsible for assisting new move-ins by working with the community's various...

  • Sr. University Recruiting Specialist

    2 days ago

    Providence, United States Textron Full time

    We’re looking for a Senior Specialist, University Relations who will support in the design, implementation, and execution of the University Relations Strategy for our Fortune 500 Company. We are seeking an individual who encourages critical thinking, fosters strong relationships with internal and external stakeholders, drives process improvements in...

  • Customer Support Specialist

    2 weeks ago

    Long Island City, United States Gallagher Bassett Full time

    Gallagher Bassett Technical Services, a safety training Consultant Company providing construction site and safety training courses to qualify workers in the NY / NJ area, is seeking a Bilingual Customer Support Specialist The Customer Support Specialist position requires an organized, reliable, digitally savvy individual with a competitive spirit and a great...

  • Peer Support Specialist

    1 week ago

    Providence, United States The City of Providence Full time

    FSRI is always looking for candidates that want to make a positive impact on the community we serve in!Position Summary: As part of the Trauma System Therapy-Community Health Team (TST-CHT), the Peer Support Specialist will work collaboratively with FSRIs team members, Community Health Workers and Behavioral Health Clinicians. The Peer Support Specialist...

  • Peer Support Specialist

    2 weeks ago

    Providence, United States The City of Providence Full time

    Job DescriptionJob DescriptionFSRI is always looking for candidates that want to make a positive impact on the community we serve in!Position Summary: As part of the Trauma System Therapy-Community Health Team (TST-CHT), the Peer Support Specialist will work collaboratively with FSRIs team members, Community Health Workers and Behavioral Health Clinicians....

  • Library Specialist

    6 days ago

    Providence, United States Brown University Full time

    Job Description: The John Carter Brown Library at Brown University is a world-renowned center for research focused on the early Americas (15th-19th centuries) and based on its exceptional collections; the JCB supports research and researchers through its digital initiatives, fellowships and programs including for Brown faculty and students and communities...

  • Sales & Marketing Director - Senior Living

    4 weeks ago

    Providence, United States Benchmark Senior Living Full time

    Job Description Joining the Benchmark Senior Living team means putting your passion to work. Our associates feel a sense of belonging with the care that they provide, empowered by the open and reliable team that surrounds them. Our diverse and skilled workforce takes immense pride in a shared commitment: a devotion to providing caring and dedicated service....

  • Sales & Marketing Director - Senior Living

    3 days ago

    Providence, United States Benchmark Senior Living Full time

    Joining the Benchmark Senior Living team means putting your passion to work. Our associates feel a sense of belonging with the care that they provide, empowered by the open and reliable team that surrounds them. Our diverse and skilled workforce takes immense pride in a shared commitment: a devotion to providing caring and dedicated service. In our...

  • Veterinary Cardiologist

    1 month ago

    Rhode Island, United States Bay State Veterinary Emergency Services Full time

    Are you a Veterinary Cardiologist looking for a rewarding opportunity to contribute to a dynamic and expanding specialty practice? Bay State Veterinary Emergency and Specialty Services (BSVESS) is thrilled to expand our existing team and services. We have a very busy emergency hospital, with a growing internal medicine and surgery caseload. This opportunity...

  • Sr. University Recruiting Specialist

    4 days ago

    Providence, United States Textron Full time

    Were looking for a Senior Specialist, University Relations who will support in the design, implementation, and execution of the University Relations Strategy for our Fortune 500 Company. We are seeking an individual who encourages critical thinking, fosters strong relationships with internal and external stakeholders, drives process improvements in hiring,...

  • Sales & Marketing Director - Senior Living

    1 month ago

    Providence, United States Benchmark Senior Living Full time

    Job Description Joining the Benchmark Senior Living team means putting your passion to work. Our associates feel a sense of belonging with the care that they provide, empowered by the open and reliable team that surrounds them. Our diverse and skilled workforce takes immense pride in a shared commitment: a devotion to providing caring and dedicated...

  • Digital Sales Strategist

    2 months ago

    Providence, United States Cumulus Media Full time

    **The audio industry is on fire - from podcasting and streaming to smart speakers and live radio - and it’s never been a more exciting time to join and grow with one of the country’s largest and most sophisticated audio companies!** **CUMULUS MEDIA **is an audio-first media company delivering premium content to millions of people every month —...