Service Desk Technician

4 weeks ago


Vienna, United States AAC Inc Full time

Required Experience
- Requires a high school diploma/GED and a minimum of four years of IT experience, of which at least three years must be specialized in support of an IT service desk.
- ITSM ticketing system experience required, ServiceNow experience is preferred.
- Mac support experience is a plus.
- Must have a positive and patient customer service attitude.
- Demonstrated ability to effectively communicate orally and in writing.
- Experience supporting a nationwide mid to large Federal agency enterprise is a plus.
- A+ and HDI certifications are required.
- Must be able to obtain agency suitability clearance.



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