Service Coordinator

4 weeks ago


Jacksonville Florida, United States 1 Resource Group Full time
1 Resource Group is currently seeking a highly organized and professional Service Coordinator to join our team. As a Service Coordinator, you will be responsible for managing and coordinating service requests, ensuring timely resolution of customer issues and maintaining a high level of customer satisfaction.

Responsibilities:

Coordinate and schedule service appointments for customers

Manage and maintain service technician schedules

Ensure timely resolution of customer issues and inquiries

Provide exceptional customer service and build strong customer relationships/li>

Collaborate with service technicians to ensure efficient service delivery

Update and maintain customer and job records in the system

Assist in the preparation of service quotes and proposals

Monitor service performance metrics and provide regular reports to management

Requirements

High school diploma or equivalent

Proven experience in a customer service or coordination role

Exceptional organizational and time management skills

Strong communication and interpersonal skills

Ability to multitask and prioritize tasks effectively

Proficient in MS Office and customer service software

Knowledge of technical and mechanical terminology is a plus

Ability to work well under pressure and meet tight deadlines

Benefits

Medical, Dental, Vision, 401K, company truck


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