Service Coordinator

3 weeks ago


Jacksonville, United States 1 Resource Group Full time
Job DescriptionJob Description

1 Resource Group is currently seeking a highly organized and professional Service Coordinator to join our team. As a Service Coordinator, you will be responsible for managing and coordinating service requests, ensuring timely resolution of customer issues and maintaining a high level of customer satisfaction.

Responsibilities:

  • Coordinate and schedule service appointments for customers
  • Manage and maintain service technician schedules
  • Ensure timely resolution of customer issues and inquiries
  • Provide exceptional customer service and build strong customer relationships/li>
  • Collaborate with service technicians to ensure efficient service delivery
  • Update and maintain customer and job records in the system
  • Assist in the preparation of service quotes and proposals
  • Monitor service performance metrics and provide regular reports to management

Requirements

  • High school diploma or equivalent
  • Proven experience in a customer service or coordination role
  • Exceptional organizational and time management skills
  • Strong communication and interpersonal skills
  • Ability to multitask and prioritize tasks effectively
  • Proficient in MS Office and customer service software
  • Knowledge of technical and mechanical terminology is a plus
  • Ability to work well under pressure and meet tight deadlines

Benefits

Medical, Dental, Vision, 401K, company truck


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