Client Services Manager
3 weeks ago
Imagine your future with us
At ALS, we encourage you to dream big. When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive. Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.
About the role:
The Client Service Manager directs the daily operations of the sample administration group. This includes oversight of all project management activities, sample receiving, and field services. The Client Service Manager must possess a strong working knowledge of Horizon as well as have a technical background in laboratory analysis and operations. The position requires a combination of superior client services skills, technical knowledge, system/process management, and supervisory experience.
Establish a working relationship with client.
Identify clients’ analytical needs and prescribe an applicable technical approach.
Plan analytical program to meet these needs.
Keep client informed of progress of work.
Report findings and results back to client.
Communicate client concerns/issues to the laboratory director.
Keep client informed of new developments and laboratory services.
Provide quotations and job specifications for specific work.
Responsibilities:
About you:
Establish a cohesive integrated group that is responsive to both customer and laboratory needs. Services of the group include all aspects of sample management from sample receipt thru invoicing.
Collaborate internally with the appropriate personnel to clearly define the technical specifications associated with the project.
Work with sales team to understand client objectives and project workload.
Develop standardized procedures within the group for sample management.
Review incoming work to ensure work requests are properly specified according to project requirements.
Track projects through the laboratory to allow real time communication of pertinent issues with the client.
Maintain visibility of PM group with clients promoting site visits and lunch and learn opportunities in the laboratory.
Prepare, review, and approve invoices for specific work orders.
Manage costs associated with operation of client services, sample management, and field services
Work with IT and technical manager to develop appropriate tests codes, etc in accordance with changing regulations.
Develop formal cross training procedures in conjunction with QA to ensure backup in all aspects of the customer service department.
Required Qualifications:
A Bachelor degree in chemistry is preferred with a proven track record of experience that demonstrates the ability to fulfill the position requirements. An advanced degree in chemistry or a related science is a plus.
Physical Demands:
Able to speak and hear clearly while communicating with staff, management, and clients.
Able to sit and /or stand for 100% of an 8 hour day.
Dexterity in hands and fingers to operate computer and other equipment.
Must have average vision and able to see to read reports and operate equipment.
Qualifications:
Working at ALS:
Our people are our most valuable asset and drive our success at ALS. We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.
Our benefits include:
Structured wage increases Min $73,000.00 - Max $83,000.00
Comprehensive benefit package (including: medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks)
Additional vacation days for years of service
Business support for education or training after 9 months with the company
Learning & development opportunities (unlimited access to e-learnings and more)
About ALS:
ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.
Everyone matters:
ALS is proud to be an equal opportunity employer committed to achieving and maintaining a workforce which reflects and affirms the diversity of our society
ALS is a VEVRAA Federal Contractor.
EOE AA Minority, Female, Veteran, Individuals with Disabilities
Click to view the EEO is the Law poster
Click to view the FMLA Law poster
Click to view the EPPA Law Poster
Click to view the Pay Transparency Provision
Click to view company E-Verify Participation Poster
ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.
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