Rooms Manager

Found in: Resume Library US A2 - 1 week ago


Philadelphia Pennsylvania, United States SOFITEL Full time
Job Description

We are seeking a qualified, service-minded leader to join the Rooms leadership.

Rooms Manager

What’s in it for you:

Unlimited career development opportunities, both nationally and internationally.   The sky is your limit

Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential

Give back through our Corporate Social Responsibility activities and local community based philanthropy.

What you will be doing:

Provide managerial support to the Rooms Division Leaders in the daily operational duties as needed.

Assist in the successful operations in the Housekeeping and/or the Front Office departments and of the assigned department.

Consistently offer friendly, engaging and a service culture that contributes positively to Sofitel's Brand Vision and Mission.

Provide administrative and floor support in the Housekeeping and/or the Front Office departments. Assist in ensuring appropriate staffing levels are present and assist in recommendations to meet forecasted business volumes. Assist with office duties, paperwork and attending interdepartmental meetings.

Manage ALL loyalty programs and guest recognition programs including the ALL Upsell programs.

Asist in Maintaining employee morale and programs to maintain engagement.

Promote and lead a service driven, results driven work environment with effective SOP (Standard Operating Procedures) to drive up Guest Satisfaction scores in Housekeeping and Front Office departments.


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