Access to Care Specialist

Found in: Resume Library US A2 - 5 days ago

Mobile Alabama, United States AltaPointe Health Full time
Overview:
CarePointe is AltaPointe's access-to-care department and the single point of entry into the majority of AltaPointe's programs and services. CarePointe is responsible for coordinating consumer care throughout our continuum, which may include facilitating hospital admissions and outpatient appointments, verifying insurance coverage, making discharge arrangements following hospitalization and providing referrals and linkage to other community resources. Through a brief telephone screening, trained staff members assess an individual’s needs for care, triage any crisis that the caller may be going through, and determine the most appropriate level of care and service. The team members' have behavioral healthcare experience and training. Their educational credentials include bachelor and graduate degrees in mental health disciplines or related fields.  

Responsibilities:
CarePointe Specialists screens requests for services to determine the problem(s), assess risk level, and prioritize the needs of the individual. They provide crisis intervention and resolution, including symptomatic relief, de-escalation or resolution of the situation, and referrals to appropriate services. They also facilitate admission to program services ensuring appropriateness of level of care through use of clinical criteria.

 

Essential Functions

Screens requests for services to determine the problem(s), assess risk level, and prioritize the needs of the individual

Facilitates admission to AltaPointe program services ensuring appropriateness of level of care through use of clinical criteria

Completes initial screenings and accurately populates EMR for potential consumers, including those requesting outpatient and hospital services.

Assists with needed follow up services regarding consumer well-being, payor source information, rescheduling, etc.

Provides community resources and referral information to callers and consumers.

Provides crisis intervention and resolution, including symptomatic relief, de-escalation or resolution of the situation, and referrals to appropriate services, when indicated

Adheres to customer service standards and professional code of ethics

Seeks supervision and consultation as needed

Accepts and employs suggestions for improvement

Actively works to enhance skills

Documents in a timely fashion per AltaPointe policy

Documents appropriately, completely, and comprehensively in EMR

Documents in a clear and concise manner

Assists and treats consumers with care, dignity and compassion

Respects consumer’s privacy and confidentiality

Is pleasant and cooperative with others

Personal values don’t inhibit ability to relate and care for others

Is sensitive to the consumer’s needs, expectations and individual differences

Is gentle and calm to consumers and families

Actively participates in AltaPointe committees as required

Completes assigned tasks in a timely manner

Follows AltaPointe policies and procedures

Qualifications:
Bachelor’s degree in a mental health discipline or related field.  Must have clear communication and good customer service skills, including patience, attentiveness, the ability to use positive language; great work ethic and a willingness to do what needs to be done. Knowledge in specialties, outlined below, to be attained within (6) six months of employment.

Knowledge of psychiatric disorders

Basic knowledge of the nature of addiction

Knowledge of crisis intervention

Knowledge of community resources

Knowlege of cultural diversity

 

  • Access to Care Specialist

    Found in: Resume Library US A2 - 2 weeks ago

    Mobile, Alabama, United States AltaPointe Health Full time

    Overview: Explore our job opportunities at (url removed), submit your online application, and then join us for Open Interviews to meet with a recruiter in person! Experience is not required, as we have positions available at all levels. April 18th, 2024 10AM-2PM 3030 Knollwood Dr, Mobile, Alabama 36693 (HR Office)     CarePointe is AltaPointe's...

  • Care Access Associate

    Found in: Resume Library US A2 - 1 week ago

    Mobile, Alabama, United States USA Health Full time

    Overview: USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists and researchers provide the region's most...

  • Peer Specialist, Crisis Center

    Found in: Resume Library US A2 - 1 week ago

    Mobile, Alabama, United States AltaPointe Health Full time

    Overview: The Behavioral Health Crisis Center is strategically placed in Mobile County with easy access for the area with the highest need and the most frequent use, the midtown/downtown area of Mobile. This Crisis Center operates a 24/7/365 with a full complement of staff to provide crisis de-escalation and resolution no matter the time or the day.   A...

  • Visual Information Specialist

    Found in: Resume Library US A2 - 7 days ago

    Mobile, Alabama, United States Library Systems & Services Full time

    LAC Federal is seeking a Visual Information Specialist to support a federal information management program in the Mobile, Alabama area. The Specialist is responsible for providing advanced technical knowledge and analysis in highly specialized applications and operational environments. This role involves conducting high-level functional systems analysis,...

  • Crisis and Hospital Coordination Specialist

    Found in: Resume Library US A2 - 2 weeks ago

    Mobile, Alabama, United States AltaPointe Health Full time

    Overview: Access to Care is AltaPointe's access-to-care department and the single point of entry into the majority of AltaPointe's programs and services. Access to Care is responsible for coordinating consumer care throughout our continuum, which may include facilitating hospital admissions and outpatient appointments, verifying insurance coverage, making...

  • Project Control Specialist Level II

    Found in: Resume Library US A2 - 7 days ago

    Mobile, Alabama, United States Library Systems & Services Full time

    LAC Federal is seeking a highly skilled Project Control Specialists to join our team. The Specialists will apply project controls knowledge within the applied project management (PM) system to schedule project development, integration, and implementation. They will be responsible for developing work breakdown structures (WBS), scheduling cost and resource...

  • Project Control Specialist Level III

    Found in: Resume Library US A2 - 7 days ago

    Mobile, Alabama, United States Library Systems & Services Full time

    LAC Federal is seeking a highly skilled Project Control Specialists to join our team. The Specialists will apply project controls knowledge within the applied project management (PM) system to schedule project development, integration, and implementation. They will be responsible for developing work breakdown structures (WBS), scheduling cost and resource...

  • Project Control Specialist Level I

    Found in: Resume Library US A2 - 7 days ago

    Mobile, Alabama, United States Library Systems & Services Full time

    LAC Federal is seeking a highly skilled Project Control Specialists to join our team. The Specialists will apply project controls knowledge within the applied project management (PM) system to schedule project development, integration, and implementation. They will be responsible for developing work breakdown structures (WBS), scheduling cost and resource...

  • Patient Care Assistant Trainee

    Found in: Resume Library US A2 - 2 weeks ago

    Mobile, Alabama, United States USA Health Full time

    Overview: USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community.    USA Health is changing how medical care, education and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists and researchers provide the region's...

  • Manager, Employee Relations

    Found in: Resume Library US A2 - 4 days ago

    Mobile, Alabama, United States USA Health Full time

    Overview: USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community.    USA Health is changing how medical care, education and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists and researchers provide the region's...

  • Patient Care Assistant

    Found in: Resume Library US A2 - 1 week ago

    Mobile, Alabama, United States USA Health Full time

    Overview: USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists and researchers provide the region's most...

  • Patient Care Assistant

    Found in: Resume Library US A2 - 1 week ago

    Mobile, Alabama, United States USA Health Full time

    Overview: USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists and researchers provide the region's most...

  • IT Help Desk Specialist

    Found in: Resume Library US A2 - 1 week ago

    Mobile, Alabama, United States USA Health Full time

    Overview: USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community.    USA Health is changing how medical care, education and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists and researchers provide the region's...

  • Safe Care Coordinator

    Found in: Resume Library US A2 - 1 week ago

    Mobile, Alabama, United States Lifelines Counseling Services Full time

    Lifelines Counseling Services is seeking a dedicated and dynamic Safe Care Coordinator to join our team. As a nonprofit organization committed to promoting the safety and well-being of individuals and families, we strive to create a positive and supportive environment for all. In this role, you will be responsible for coordinating and implementing the Safe...

  • Practice Support Transformation Specialist

    1 week ago

    Mobile, United States USA Health Full time

    Overview: USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists and researchers provide the region's most...

  • Clinical Transformation Specialist

    Found in: Resume Library US A2 - 1 week ago

    Mobile, Alabama, United States USA Health Full time

    Overview: USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community.    USA Health is changing how medical care, education and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists and researchers provide the region's...

  • Care Manager

    Found in: Resume Library US A2 - 1 week ago

    Mobile, Alabama, United States AltaPointe Health Full time

    Responsibilities: Primary Job Functions: Clinical Responsibilities Maintains caseload effectively, processing referrals in a timely manner and participates in assessment unit intake process as appropriate and requested. Conducts a (FNA) Functional Needs Assessment on each referral or identified patient Consults with Care Coordinator to explore any...

  • Case Management Assistant- Care Management- University Hospital

    Found in: Resume Library US A2 - 1 week ago

    Mobile, Alabama, United States USA Health Full time

    Overview: USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists and researchers provide the region's most...

  • Specialist Electronic Input Operator I

    Found in: Resume Library US A2 - 7 days ago

    Mobile, Alabama, United States Library Systems & Services Full time

    LAC Federal is seeking a skilled Specialist Electronic Input Operator I to join our team. The ideal candidate will possess technical knowledge of data entry devices and specialized terminology/data in fields including environmental, legal, medical, and others. The Operator will be responsible for operating data entry devices to accurately record a variety of...

  • Specialist Electronic Input Operator II

    Found in: Resume Library US A2 - 7 days ago

    Mobile, Alabama, United States Library Systems & Services Full time

    LAC Federal is seeking a skilled Specialist Electronic Input Operator II to join our team. The ideal candidate will possess full technical knowledge of data entry devices and specialized terminology/data in fields including environmental, legal, medical, and others. The Operator will be responsible for operating data entry devices to accurately record a...