IT Technician for MSP

4 weeks ago


Mahwah New Jersey, United States Mazteck Full time
Mazteck IT, is looking for a motivated, self-starting individual to join our team. The candidate must have experience working in the IT field, possess the ability to learn new technologies, and the ability to work in a team environment. Primary duties are to work directly with customers, and other technicians, to resolve all IT service tickets. Must have a customer friendly attitude, good written / oral communication skills, and the ability to multi task in this fast paced, customer driven environment. Must be hard working, customer oriented, and possess a clean driving record.

Responsibilities for the jobs

Maintain technical knowledge and competency in all desktop related technologies

Maintain and operate client’s server Infrastructures, including but not limited to patch installations, critical security updates, backup maintenance

Installation of monthly patches and critical security updates

Maintaining proper backup and disaster recovery solutions for clients

Provide support via communication by phone, remote assist and on-site as required.

Communicate and assist clients by phone, remote access and email regarding service tickets

Timely and accurately document and update service tickets with all relevant details to properly log work done and follow-up work if needed

Qualifications and Skills

- What are we looking for the person we wish to hire:

3+ years of hands-on experience in IT Support

Desktop Support/ Network Support

Desktop and LAN support

Installing, configuring, troubleshooting and maintaining Windows 10 and 11 and Windows Servers

Computer and network hardware/software troubleshooting, repair & upgrade knowledge

Must be able to install new workstations, add to network and configure for users

Experience with maintaining network infrastructure

Good working habits :

Punctuality

Follow-up on any task through completion and verification.

Ability to properly document events & incidents as required (whether it was service tickets, email to clients, reporting to management Etc.)

Team player – work well with others.

Service oriented personality – someone who can focus on providing satisfaction and making themselves available to clients, and doing so with a smile and positive attitude, “seeing it through” even when facing frustration and confrontational attitude by clients.

Ideal candidate - IT Technician - Information Technology - IT Support - IT Help Desk - IT System Administrator - IT Desktop Support - Computer Technician - IT Technical Support - Managed Services Provider - MSP

Requirements

Experience with maintaining network infrastructure

Experience with VLANS

Experience with Firewall setup and troubleshooting

Experience with Microsoft 365 Azure / Entra

Benefits

401(k)

401(k) matching

Health insurance

Paid time off



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