Royal Service Agent

Found in: Resume Library US A2 - 1 week ago


Austin Texas, United States AccorHotel Full time
Job Description

Royal Service Agent

Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.

What is in it for you:

Paid time off

Medical, Dental and Vision Insurance, 401K

Complimentary shift meal

Employee benefit card offering discounted rates at Accor worldwide

Learning programs through our Academies and Educational Assistance for further development

Opportunity to develop your talent and grow within your property and across the world

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Assist with all external and internal calls either by assisting the caller personally or redirecting calls as needed

Assist and distribute all SMS messages, emails, and voice messages for internal and external guests

Take ownership of guests' requests/concerns and ensure follow up according to the hotel's standards

Take initiative to add personalized experiences to our guests' stay

Proudly promote the hotel facilities, promotions, and special events

Maintain and monitor the "Royal Service" communication tool and other software systems

Be a central line of communication for all of the hotel's emergency procedures



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